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ANA Crowne Plaza Resort Appi Kogen gives our guests a gentle first impression set amongst the expansive natural surrounds. Look a little closer, you will find that this hotel has something special for every guest. We recognize that our guests have different needs, so we offer different types of accommodation to suit all occasions - including twin, family style with 3 beds, maisonette (duplex); semi-suites; suites – all with modern touches and great views. We host a popular buffet breakfast in our all day dining restaurant, with fresh milk and dairy produce from the Appi Kogen farm, freshly baked bread and pastries, and locally sourced vegetables. Offering a wide range of cuisines -Japanese, Western, Chinese, Korean-style BBQ and buffet – spoiling you for choice. Our facilities in the hotel will keep you entertained and amused: enjoy quiet moments of indulgence by the bar; the highland views from our Tea Lounge terrace, sing the night away at our Karaoke; get active in our indoor pool, gym and sports facilities; relax in our onsen and salons; and much more. With direct access to the slopes, ANA Crowne Plaza Resort Appi Kogen is perfect for winter sports in the colder months, golfing, hiking and visits to nearby tourist attractions in warmer weather. The beautiful surrounds and thoughtful facilities also make our resort the ideal location for business and social events. Discover a carefree and refreshing hotel stay at ANA Crowne Plaza Resort Appi Kogen.
 
Overall
3 out of 5
3 out of 5
Below Expectations
By LL876 from Taiwan
The conversion of the hotel into a proper IHG property is obviously not complete; either in terms of hardware and staff service level. There were hardly any smiles everywhere i went and many facilities are still at their old shabby state. Please continue to upgrade to make this place a better hotel deserving the IHG brand.
Customer avatar
Posted by
on1 March 2025
Hi LL876,
Thank you for staying at our Crowne Plaza Hotels & Resorts Resort Appi Kogen and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite and Ambassador member. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
Overall
3 out of 5
3 out of 5
No AC in the room
By Susan from Atlanta, Georgia
The room was sizable and we enjoyed the extra room. The staff was very kind and breakfast was delicious. It was difficult to sleep in a room with no AC. There were no batteries in the thermostat and I thought that was why it wasn’t working. I asked for batteries and they brought them right away but the AC still didn’t work. The thermostat did read the temperature of the room at 75 degrees. It was way too hot to sleep. There were several areas of the hotel that needed repairs or maybe some cosmetic attention. I chose this place for the location and it is very close to historic Natchez.
Customer avatar
Posted by
on1 March 2025
Hello Susan,

Thank you for staying at our Holiday Inn Express & Suites Natchez South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Steps from Holiday Inn Lancaster, discover vibrant history, boutique shopping, and a foodie culture. Our prime downtown location gives easy access to unique attractions like Sight & Sound Theatre, Lancaster County Convention Center, and Spooky Nook Sports Center. Enjoy local distilleries and breweries, and savor delicious cuisine at The Imperial Restaurant, our on-site dining venue. With over 24,000 sq ft of versatile event space and 24-hour Business Center, we cater to business and social gatherings. Relax in our updated rooms with thoughtful amenities, free Wi-Fi, an indoor pool, and a 24-hour fitness center. We’re close to Amtrak, local airports, and outdoor activities like hiking, kayaking, and golf.
 
Overall
3 out of 5
3 out of 5
Good location if you want to stay downtown
By Lion from Virginia
The front desk staff is friendly and helpful. We appreciate them. Hotel and room are clean. Good location to walk to restaurants and sights.
However, the antiquated a/c and heating system is very noisy, which interferes with a peaceful stay. The vent gushes hot air, resulting in dry air in the room. This causes our throats to be sore. No kettle to boil water to make tea. The room and bathroom are rather small. Very little space for personal accessories in the sink area. And not enough hooks to hang clothes and to dry towels in the bathroom.
Customer avatar
Posted by
on1 March 2025
Hello Lion,

Thank you for staying at our Holiday Inn Lancaster. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our brand new pet friendly hotel in Chino Hills offers a free hot breakfast buffet featuring our signature cinnamon rolls, free WiFi, free parking, an outdoor heated pool, a fitness center, and a 24/7 business center. Our convenient location in the Rincon at Chino Hills puts you within walking distance to local restaurants. Our Chino hotel is also just 1.1 miles from Los Serranos Country Club and 2 miles from Big League Dreams, making it easy for groups to meet. Enjoy a stay near Pomona Fairplex and Ontario Convention Center if you're traveling for business. We're also 11.4 miles from Ontario International Airport. Families can spend the day at Raging Waters, Ontario Mills Mall, or Toyota Arena before getting a good night's rest in our comfortable beds, plush duvets, and your choice of firm or soft pillows. After a day of exploring, relax and unwind the IHG Way, with clean rooms that offer a king size bed or two queen beds, a sitting area, and a flatscreen TV.
 
Overall
3 out of 5
3 out of 5
Overall Excellent, But
By Deb945 from Bay Area
Overall Staff, Room, & Facility was excellent, but in the evening while my husband and I were trying to rest, there was a group of children running through halls, slamming of exit door to stairs next to our room, & running up & down stairs. This started at 8:30pm - after 10pm. I tried calling front desk but no one answered. This continued in morning with children throwing ice in hallway. These guests ruined our stay.
Customer avatar
Posted by
on1 March 2025
Hello Deb945,

Thank you for staying at our Holiday Inn Express & Suites Chino Hills. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Rochelle, Illinois Hotel's Location is Perfect Located in the "Hub City" near the town's vital railroad system, the Holiday Inn Express® Rochelle hotel is a three-Diamond AAA-rated hotel and the perfect place to stay in Ogle County. Our hotel's property in Rochelle, IL is directly off I-39 and I-88, which means travel is quick and simple when you choose us. Corporate guests are glad to know that they can reserve our 625-sq-ft event room for company board meetings. We also have free high-speed, wired and wireless Internet access and a Business Center with copy and print services on the hotel's property. In addition, Rochelle, Illinois is home to a variety of businesses, such as Allstate, Hormel Foods, Sara Lee and Del Monte Foods, Nippon Sharyo If you have a free afternoon, take an excursion down to the Rochelle Railroad Park for a little train watching. For a day outside, head to Magic Waters Water Park with the kids or enjoy a scenic drive to White Pines Forest State Park, a favorite of our hotel's guests. Rochelle, IL is also just a short trip from Northern Illinois University and the John Deere Historic Site. When you select our hotel's accommodations in Rochelle, Illinois, you'll enjoy working out in the on-site Fitness Center. Afterward, you can take a dip in the indoor pool. We serve the complimentary Express Start Breakfast Bar with a variety of hot items every morning. Call today and reserve your room to "Stay Smart!"
 
Overall
3 out of 5
3 out of 5
No pool!
By Moomoohow from Minnesota
It's unfair to pay full price only to find after you arrive that the pool is closed. Disappointing.
Everything else was fine
Customer avatar
Posted by
on1 March 2025
Hi Moomoohow,
Thank you for staying at our Holiday Inn Express Rochelle and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
Our goal is to deliver guest satisfaction. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love the Holiday Inn Hotel & Suites London…. And you will too! Conveniently located only minutes from the downtown core and Highway 401, with quick access to local destinations such as The Factory London (The world's largest indoor rope course and trampoline park) East Park Water Park ,(With the largest wave pool in Southwestern Ontario) Boler Mountain, London Convention Centre , London Life, 3M, Labatt’s, General Dynamics, The Original Cakerie, Budweiser Gardens, The Western Fair District and many other popular attractions. Holiday Inn Hotel & Suites London understands the demands of today’s travelers and we strive to be your home away from home while in London. Offering newly designed guestrooms which include luxury linens, the latest in pillow top mattresses and an assortment of pillow types, you are sure to enjoy a good night’s rest! Complimentary Wi-Fi access is available in guestrooms and all public areas and a 24-hour Business Centre is available for your convenience. Be sure to check out our top floor loft Fitness Centre, our large Indoor Pool , or catch some rays on our outdoor patio! Boasting a Boutique style ambiance, we offer a number of elegant and naturally lit meeting rooms perfect for executive retreats or more intimate events.
 
Overall
3 out of 5
3 out of 5
Feb bday present
By Peter22 from Windsor
Good to see that things are returning to normal.
Hotel held the glamor of past elegance.
The young lady at registration was knowledgeable and very helpful.
Customer avatar
Posted by
on1 March 2025
Hi Peter22,
I appreciate you being one of our valued guests. Thank you for choosing our Holiday Inn London for your birthday celebration and for sharing your feedback. I trust that all is well.
   
We always want to offer top-notch service and accommodations. I am glad you had a great experience overall. I have informed our hotel team regarding your post. I am sure they'll use this as a reference to continue to provide exceptional service.
   
I hope to welcome you again should your travels bring you back to the city.
   
Safe travels,
   
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Less than one mile from the Walter E. Washington Convention Center and Capital One Arena, Holiday Inn Express Washington DC Downtown is your gateway to DC! Explore historic landmarks like the National Mall, US Capitol, White House, and Washington Monument, all within walking distance. Perfect for business and leisure travelers, we are close to Union Station and Ronald Reagan Airport (DCA). Easily visit Smithsonian Museums, nearby corporate offices, and government agencies. Host gatherings in our Penthouse meeting room with panoramic views . Enjoy our pet-friendly guest rooms, free Wi-Fi, complimentary breakfast, and 24-hour Fitness Center. We blend comfort and convenience with friendly service to provide the perfect stay in the heart of DC.
 
Overall
2 out of 5
2 out of 5
Dirty bed
By Marjorie from Washington
When we checked in, we realized The bed was full of hair, all over it.
Customer avatar
Posted by
on1 March 2025
Hi Marjorie,
Thank you for staying at our Holiday Inn Express Washington DC Downtown and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Holiday Inn Express and Suites Jacksonville South I-295 Hotel is centrally located near St. John's river is a refreshing stop on your trip through northern Florida. Located just south of downtown Jacksonville and near Naval Air Station Jacksonville and Historic St. Augustine . Cheer for the Jacksonville Jaguars at EverBank Field just 15 minutes away from the hotel, also the home to the “Nations largest cocktail party” Florida – Georgia rival football classic and the Gator Bowl. Play Golf like the pros at the home of the players championship TPC Sawgrass in Ponte Vedra Beach which is also located 15 minutes away. Other area attractions located within a short drive of the hotel include Jacksonville Beach, St. Augustine Beach, Jacksonville Zoo and Museum of Science and History . If shopping is your passion, the hotel is conveniently located near North Florida's premiere shopping areas including The Landing, St. Johns Town Center and the Avenues. Jacksonville is home to North Florida's largest corporations and are all within a short 15 minute drive. Companies include Bank of America, EverBank, CSX, Northrup Grumman, Baptist Hospital and Mayo Clinic. Our stylish and contemporary rooms include free high speed wireless internet, 32in HDTV's, Keurig coffee makers, and spacious work area. Enjoy our delicious complimentary hot breakfast bar, 24 hour fitness and business center and refreshing outdoor pool await your arrival.
 
Overall
2 out of 5
2 out of 5
Terrible Experience
By loyal IHG member from Augusta GA
Let me start off saying we always try to stay on an IHG property. This by far was the worst place we have ever stayed. The staff was very courteous and accommodating, and the room appeared fresh and clean.
After we returned from dinner, we got ready for bed and when I laid down, I got a “whiff” of this terrible odor. I tried to determine where it was coming from. It wasn’t the comforter, sheets, mattress or mattress pad, but then I sniffed closer to the carpet area. It wreaked the smell of pet urine and that’s when I noticed the carpet was soiled.
I notified the front desk and he confirmed there were no other rooms available for the night and there was really nothing he could do. I asked for Febreeze. He wasn’t sure if they had any available and he would call me back to let me know. Five minutes later he called me back and told me he had found some, and to come to the front desk to get it.
It made matters worse for several hours, because the febreeze seemed to enhance to odor instead of eliminating it. After several treatment sorayst during the night, I finally placed two towels over the soiled area and it created a barrier from the odor.
The front desk was very accommodating the following morning and had documented my concerns during our stay.
Lesson learned….do not stay in pet friendly hotels!
Customer avatar
Posted by
on1 March 2025
Hi loyal IHG member,
Thank you for staying at our Holiday Inn Express Jacksonville South Interstate 295 and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
While I am glad you were satisfied with the service received, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
 
Overall
2 out of 5
2 out of 5
Property is fine, management not so much
By FlyTacks1 from Earth
Full disclosure - I erroneously booked my room at this hotel for the wrong date. Upon check in I was informed that my reservation was for the night before.
Stayed at this property before, Spire status, etc… I was told that it was not a problem & that they’ll adjust my stay.
Wrong - upon check out (very early), bill was as promised.
The ‘no show’ appeared on my next cc statement.
I tried to contact the operator on numerous occasions. Failed to respond to each attempt.
Plenty of options in the area..
Will seek them out!
Customer avatar
Posted by
on1 March 2025
Hi FlyTacks1,
I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite and Business Rewards members. Thank you for choosing our Holiday Inn Express Hammond and sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
STAY SMART AT OUR BEAUTIFULLY RENOVATED HOTEL! You'll find the comfort and convenience you need at our Holiday Inn Express & Suites Inverness 280; one of Birmingham's leading hotels. Located close to Interstate 459 and off of Highway 280, our hotel is the place to stay for easy access to the area's most popular businesses and attractions. We offer reasonable rates and a name you can trust, allowing you to "Stay Smart". Thoughtfully designed for the most distinguished business traveler, our contemporary hotel in Birmingham boasts 400 square feet of well appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free WiFi and 24 hour business center. With a location near the Downtown Birmingham, The Summit Shopping Center and The Hoover Met Complex, the Holiday Inn Express & Suites is the most convenient place to stay off of Highway 280. Our Birmingham hotel is perfect for families in town visiting the Birmingham Zoo, visiting Samford University, The University of Alabama at Birmingham, cheering on their team, looking to shop or excited to try new dining. Unlike other Birmingham hotels, we offer an array of complimentary amenities to guarantee a comfortable stay, including a hot breakfast bar, 24 hour fitness center and indoor pool and jacuzzi. You'll find practical and contemporary accommodations when staying with us, so make your reservation today at the Holiday Inn Express Inverness 280!
 
Overall
1 out of 5
1 out of 5
Poor management. Avoid like the plague.
By Mr. B
My wife and I booked a 2 night stay and a few hours into the first night the hotel lost electrical power. The back up generators didn't work. There was no heating or cooling, no lights, no hot water, no elevators and it was very dark in the building. The phones didn't work and their computer system was down. The hotel became uncomfortable and dangerous to stay there. We had to wait for the sun to come up to have enough light to exit the building, UNDER THE CURRENT CONDITIONS IT WAS A CODE VIOLATION TO HAVE GUEST THERE.
After packing up our belongings and navigating down dark hallways and stairs to get to the front desk. We told him we were checking out. As we exited the building the manager said we would receive a refund. He of course couldn't check us out or refund our money then because the computers were down. He would do the refund when the computers came back up. My wife heard him tell another guest that he wasn't prepared for the power outage and that's why the generator didn't come on.
I did contact Holiday Inn Express's national support but they don't have my billing information to give a refund but I should receive one but the hotel manager (Varroon) would have to do that since he has my billing information.
Needless to say the manager is now denying me my refund and denying that he said he would give a refund, Which is a lie on his part. Giving a refund under those conditions is like a no brainer. The manager never responded to my email and every time I called I was told he was in a meeting and he never returned my calls.
Customer avatar
Posted by
on1 March 2025
Hi Mr. B,
I am glad to have been a host to one of our valued IHG One Rewards members. Thank you for choosing our Holiday Inn Express Birmingham Inverness 280 and sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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