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    14 February 2017
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    5 April 2025
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New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more! New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day. New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
 
Overall
2 out of 5
2 out of 5
No Heat
By JRR71 from Springfield, IL
Our recent visit in February 2025 (winter-freezing) we found no heat. The poor staff had to wear heavy outdoor winter clothes in the lobby.
We were told the rooms were very hot, and the hotel cooling system was not working. When we entered the room it was 84 degrees. Thankfully understanding air conditioning I set the system to Cool and set the thermostat to 68. We left the hotel for 4 hours and returned to a 68 degree room.
In the morning the lobby and restaurant was in the 30's and the staff was freezing. The flames under the buffet could not keep the food hot. Thankfully the Peabody hotel across the street had heat and we had a great breakfast.
For the record: I have stayed here a couple of times before and everything was fine...
Customer avatar
Posted by
on6 March 2025
Hi JRR71,
Thank you for staying at the Holiday Inn Memphis-Downtown (Beale Street). We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Live boldly, work freely, and find new adventures at Atwell Suites™ Henderson - at the Pass. Our hotel offers enriching spaces for working, socializing, and relaxing. Ease between work and rest in thoughtfully designed suites with a residential feel. Wake up to a tasty complimentary breakfast and wind down with burgers and cocktails at the bar.
 
Overall
5 out of 5
5 out of 5
Very nice hotel
By Lars59 from Sacramento, California
Overall, the hotels is very well kept and clean. Staff is friendly and knowledgeable. The room and bathrooms are clean. The only thing is the breakfast. There are no variations if you stayed more than one night. It would be great if the hotel would rotate menu items for the hot breakfast portion of the breakfast.
Customer avatar
Posted by
on6 March 2025
Hi,
We're thrilled to hear that you enjoyed your stay and found our hotel clean and our staff friendly. Your feedback regarding the breakfast menu is appreciated and we understand the desire for variety, especially during longer stays. We'll certainly take your suggestion into consideration as we continually strive to improve our guest experience. Thank you for your review!
- The Staff at Atwell Suites Henderson - at the Pass
0points
0of 0voted this comment as helpful.
 
Experience Warm Hospitality at our Hotel in Stone Oak San Antonio The ideal location for both business and leisure travelers. All guests enjoy a contemporary modern appeal from the moment you step in offering the true "home away from home" experience. The hotel is ideally located near the Ridgeway Business Center and Concord Park boasting companies such as Marathon Petroleum, EOG Resources, Esri, Baker Hughes, Schlumberger, Microsoft, Clear Channel Communications, JP Morgan Chase Regional Operations Center and iHeart Radio just to name a few. North Central Baptist Hospital, Baptist Children's Hospital and Methodist Hospital Stone Oak are within 2 miles of the hotel. Guests will enjoy full menu options for breakfast or dinner in Kem's Restaurant. Enjoy beverages in our relaxing atmosphere bar or rejuvenate in our indoor heated pool. We are located an easy 8 miles from San Antonio International Airport and 15 miles from the historic Alamo and downtown River Walk. Attractions such as Six Flags Fiesta Texas, SeaWorld, Schlitterbaun Water Park, TPC San Antonio Golf and Shops at La Cantera are easily accessible. You'll see just how friendly our entire staff can be when you choose the Holiday Inn N. Stone Oak Area making your stay genuine and a memorable experience.
 
Overall
3 out of 5
3 out of 5
Construction Mess
By RedRaider514722 from Coppell, TX
Until the construction is done I would not stay here. The check in staff seemed very stress and there were only three guest waiting to check in. I saw what looked like other staff come behind the counter, but they did not try and help with checking, even though there were two computers. The room was ok, but the temperature control needs to be checked. It was during the cold spell and I had it turned down to 64 and was still a little worm. The distance from the bed to the TV was so large that you could have fit another bed in there. The tub needed to be replaced as it was badly stained where you stand. The smell from the paint and caulking was a little noticeable. The back parking lot where the construction lay down area was needed to be cleaned up. It looked like the dumpster has not been emptied in weeks and there was demoed material just laying all around.
Customer avatar
Posted by
on6 March 2025
Hi RedRaider514722,
Thank you for staying at the Holiday Inn San Antonio North - Stone Oak Area. We appreciate having you as one of our IHG One Rewards Gold Elite members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The only hotel at MSP International Airport, the InterContinental Minneapolis-St. Paul Airport is a confluence of luxury and convenience. We offer direct access from Terminal 1 and our free 24-hour shuttle expedites transfers from both terminals. Our park & fly packages provide a worry-free, restful night before your flight. And if you’re looking to explore the Twin Cities, our convenient access to the Minneapolis Light Rail public transportation puts you minutes away from it all.
 
Overall
1 out of 5
1 out of 5
Book elsewhere
By Scott R from Mn
Stayed at the hotel Feb 2025. We left our car in the park and fly. We came back and called the hotel to have the shuttle pick us up at the airport. They said 5-10 minutes. Twenty minutes later I called again. They were checking on it. 35 minutes after the initial call they showed up. This hotel is no longer worth the premium costs to stay and park your car.
Customer avatar
Posted by
on6 March 2025
Hi Scott R,
Thank you for sharing your thoughts about your stay at the InterContinental Minneapolis - Saint Paul Airport. We appreciate your loyalty as an IHG One Rewards Platinum Elite member since 2013.
We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve. I have sent a private message to discuss this further.

We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Crowne Plaza Niagara Falls NY - Riverside Located just a few minutes off I-190, eight miles from Niagara Falls International Airport and 25 miles from Buffalo International Airport, our hotel is situated on the beautiful Niagara River—minutes away from all Niagara Falls has to offer including picturesque views, walking trails, and picnic areas. Niagara Falls boasts not only one of the most spectacular waterfalls in the world, but also a variety of attractions, from casinos and fine dining to shopping and spas. In the downtown area, enjoy unique shops and boutiques, as well as the numerous restaurants, many with views of the falls. Wake up well-rested in a non-smoking guest room that features river or city views, a coffee/tea maker, mini-refrigerator, flat-screen TV with premium movie channels, desk, ironing amenities, bath products, and hair dryer. Have a swim in our indoor heated pool or a workout in our on-site fitness center. Our restaurant, Bella Vista Ristorante, serves up delicious cuisine while free high-speed WiFi keeps you connected. Niagara Falls is a world-class destination like no other and we hope you enjoy your stay at Crowne Plaza - Niagara Falls NY – Riverside.
 
Overall
5 out of 5
5 out of 5
Comfortable rooms and great customer service!
By William from Denver Colorado
recently stayed at the Crowne Plaza Niagara Falls during a business trip, and it exceeded my expectations in every way. As a frequent traveler, I value comfort, efficiency, and great service, and this hotel delivered on all fronts.
The location is unbeatable—just steps away from the Falls, with breathtaking views right from the hotel. While I was primarily in town for work, the setting made it easy to unwind after long meetings. The historic charm of the hotel is well-preserved, but it also offers modern amenities that cater to business travelers like myself. The Wi-Fi was reliable, and the business center was well-equipped, making it easy to get work done when needed.
My room was clean, comfortable, and well-appointed, with a great bed that ensured a good night’s sleep. The staff was professional and attentive, always ready to assist with anything I needed. I also appreciated the on-site dining options—dinner at Prime Steakhouse was a highlight, offering not only great food but also an incredible view of the Falls.
Overall, I highly recommend the Crowne Plaza for business travelers looking for a seamless stay with a touch of luxury. Whether you’re here for work or just passing through, this hotel combines convenience, comfort, and excellent service. I’ll definitely be staying here again on my next trip to Niagara Falls.
Customer avatar
Posted by
on6 March 2025
Hi William,
We're thrilled to hear that your stay at the Crowne Plaza Niagara Falls exceeded your expectations! It's wonderful to know that you found our location, amenities, and service to be top-notch. We're especially glad that you enjoyed your dining experience at Prime Steakhouse. Your recommendation means a lot to us and we look forward to welcoming you back on your next trip to Niagara Falls.
- The Staff at Crowne Plaza Niagara Falls NY - Riverside
0points
0of 0voted this comment as helpful.
 
Welcome to Crowne Plaza Niagara Falls NY - Riverside Located just a few minutes off I-190, eight miles from Niagara Falls International Airport and 25 miles from Buffalo International Airport, our hotel is situated on the beautiful Niagara River—minutes away from all Niagara Falls has to offer including picturesque views, walking trails, and picnic areas. Niagara Falls boasts not only one of the most spectacular waterfalls in the world, but also a variety of attractions, from casinos and fine dining to shopping and spas. In the downtown area, enjoy unique shops and boutiques, as well as the numerous restaurants, many with views of the falls. Wake up well-rested in a non-smoking guest room that features river or city views, a coffee/tea maker, mini-refrigerator, flat-screen TV with premium movie channels, desk, ironing amenities, bath products, and hair dryer. Have a swim in our indoor heated pool or a workout in our on-site fitness center. Our restaurant, Bella Vista Ristorante, serves up delicious cuisine while free high-speed WiFi keeps you connected. Niagara Falls is a world-class destination like no other and we hope you enjoy your stay at Crowne Plaza - Niagara Falls NY – Riverside.
 
Overall
4 out of 5
4 out of 5
Everything was great except no hot water for shower in the morning.
By Who? from Buffalo ny
There was no hot water for a shower in the morning,so wasn't able to shower
Customer avatar
Posted by
on6 March 2025
Hi,
We're sorry to hear about the issue with the hot water during your stay. We understand how important a hot shower is, especially in the morning. We'll make sure to address this concern with our maintenance team to prevent this from happening in the future. Thank you for bringing this to our attention.
- The Staff at Crowne Plaza Niagara Falls NY - Riverside
0points
0of 0voted this comment as helpful.
 
The only hotel at MSP International Airport, the InterContinental Minneapolis-St. Paul Airport is a confluence of luxury and convenience. We offer direct access from Terminal 1 and our free 24-hour shuttle expedites transfers from both terminals. Our park & fly packages provide a worry-free, restful night before your flight. And if you’re looking to explore the Twin Cities, our convenient access to the Minneapolis Light Rail public transportation puts you minutes away from it all.
 
Overall
3 out of 5
3 out of 5
Bait and switch
By Jennxxrr from Las Vegas
Booked a king corner with 2 views of runway because we love to watch places take off and land. This is an upgrade and the price reflects that.
Got to room and you can only see the TAXI way to the gigantic maintenance facility at the end of the airport on one side and a sliver of another taxi way on the other side. No planes take off or land at this side. Asked about it at the front desk and was met with attitude and " I'm not sure what it says on the site, but I can email them tomorrow to change it" and after dinner with "we can move you to another regular room (a downgrade) but you got what you paid for".
Neither I'm satisfied with, but we were leaving early in the morning.
If you are booking this room for views, save yourself the trouble.
We were so disappointed and will not be inclined to book this brand again since they lack hospitality and the ability to help a guest who has paid for something they didn't get. No follow up as promised and lack luster attitude at the front desk.
Room was clean and well appointed but that didn't make up the the over all experience.
A note, if you are booking this hotel thinking you can walk to the airport in the morning... You can't.
You must take a shuttle in the cold and wake up very early to do that. Apparently they never open the security on that side of the airport. Not the hotel's fault, but it caused a lot of misunderstandings in the shuttle and everyone was complaining it wasn't disclosed when booking.
Customer avatar
Posted by
on6 March 2025
Hi Jennxxrr,
Thank you for staying at the InterContinental Minneapolis - Saint Paul Airport. We appreciate having you as one of our IHG One Rewards members.
We want our guests to enjoy great experiences that enrich their lives, broaden their outlook, and make the most of their time with us to live the InterContinental life. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
 
Overall
3 out of 5
3 out of 5
Hallway noise was disruptive to sleep and challenges with reservation changes on site
By Dennis from Nova Scotia from Nova Scotia
Late night and early morning hallway noise disrupted sleep; I was not in close proximity to the elevators.
Bathroom was nice; however, water leakage on floor from shower was significant.
Reservation changes necessitated me calling and engaging staff 5 times to avoid having to switch rooms during my stay. It was finally resolved after my sustained efforts.
Otherwise, nice hotel, friendly staff, great location.
Customer avatar
Posted by
on6 March 2025
Hi Dennis from Nova Scotia,
Thank you for staying at the Hotel Indigo London - Kensington. We appreciate having you as one of our IHG One Rewards members.
We offer a warm and engaging service that ensures there is always something new for guests to discover. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Syracuse Airport is perfectly situated for everything you want to see and do in Syracuse, NY. Our team of professionals is ready to make your stay memorable. Conveniently located to Syracuse Hancock International Airport, guest take advantage of a Free 24-Hour shuttle service to make for a stress-free travel experience. Check out our year-round Park-n-Fly hotel packages for any extended stay needs as well! Traveling by car? We have you covered with easy access off Interstate 81, exit 26, with ample free parking onsite. Guest enjoy our proximity to many area attractions! Catch a game at Syracuse University & JMA Dome, plan a family friendly trip to the NYS Fairgrounds & Exposition Center, or enjoy Onondaga Lake Park and Historic Downtown Armory Square. Whether you are a traveling family or here to see friends, we have you covered! Business parks and corporations like Lockheed Martin, Eaton Crouse-Hinds, Siemens, Amazon, and JMA Technology center are all within miles of the property. With our top-notch Express Start Breakfast Bar, fast-free Wi-Fi, and accessible in-room amenities, we are an easy choice for the business traveler. We look forward to accommodating you for your next trip to the area! Come experience the warm and inviting hospitality of the Holiday Inn Express Syracuse Airport.
 
Overall
4 out of 5
4 out of 5
Nice hotel, right beside hotel and food
By Wilsonc from Syracuse
Hotel was nice, stayed the night before catching a flight. Right next to airport but was still quiet, good amount of food and gas right across the street
Customer avatar
Posted by
on6 March 2025
Hi Wilsonc,
We're glad to hear that you found our location convenient and our hotel quiet despite being close to the airport. It's great to know that the nearby amenities added to your positive experience. Thank you for your feedback and we look forward to welcoming you back in the future.
-The Staff at Holiday Inn Express Syracuse Airport
0points
0of 0voted this comment as helpful.
 
Conveniently Located Hotel near San Antonio Airport Whether here for business or pleasure, you're sure to enjoy everything San Antonio has to offer. With a rich and colorful history, San Antonio has established itself as one of the Southwest's top destinations, with tons of shopping, dining, fun attractions, and events. The Holiday Inn Express® San Antonio Airport is an award winning hotel, conveniently located near the San Antonio Airport. With easy access to Loop 410 and Hwy 281, we make sure your commute within the city is quick and convenient! You can even bring the office to you, and host your corporate events in one of our large meeting rooms. There is so much to see and do in San Antonio. Whether visiting some of our more famous landmarks like the Alamo, downtown Riverwalk, SeaWorld, and Six Flags, or journeying to the San Antonio Zoo, Japanese Tea Gardens, or Natural Bridge Caverns, our location is just the place to begin your San Antonio adventure! Our San Antonio hotel is near these many attractions, as well as world-class dining and shopping at places like North Star Mall, the Alamo Quarry Market, and The Historic Pearl. No matter what brings you to this historic city, our North San Antonio hotel's staff and excellent amenities like an outdoor pool, 24-hour fitness center and free hot breakfast will help make your stay comfortable. Make your reservations today to enjoy everything our hotel in San Antonio has to offer!
 
Overall
4 out of 5
4 out of 5
Overall comfortable stay
By Amanda from Montana
Staff was extremely friendly, rooms were clean and conference rooms were great.
Customer avatar
Posted by
on6 March 2025
Hi Amanda,
We're glad to hear that you found our staff friendly and our facilities clean and accommodating. Your feedback is greatly appreciated and we look forward to serving you again in the future. Thank you!
-Our Team at Holiday Inn Express San Antonio Airport
0points
0of 0voted this comment as helpful.
 
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