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- First review comment14 February 2017
- Last review comment16 March 2025
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Crafted for today’s traveler, the newly renovated Crowne Plaza Saint John Harbour View hotel offers coastal allure and unrivaled views. Whether your journey is driven by business or leisure, our amenities are designed to elevate your experience. Begin each day with an energizing breakfast at our onsite restaurant, unwind in our heated indoor pool and hot tub, and enjoy restful nights in our premium guest rooms. Situated 24km from Saint John Airport and near Uptown, our hotel offers proximity to top attractions. Be productive in our meeting spaces and business centre. Stay connected with free Wi-Fi and active in our fitness centre. We seamlessly merge work, travel, exploration, and inspiration to provide you with a remarkable stay.
Overall
1 out of 5
Family stay
By AimJh
from Saint John , NB
The room was great at first. And it had a great view But then we kept smelling smoke all evening , night and morning and it got worse unfortunately… My kids and I had to sleep with the window open.
This is no reflection on the lovely lady at the front desk, she’s so sweet. I should have left with my kids in the evening.
By far the worst hotel experience and we have travelled all over Canada and the states.
This is no reflection on the lovely lady at the front desk, she’s so sweet. I should have left with my kids in the evening.
By far the worst hotel experience and we have travelled all over Canada and the states.
Posted byCorporate
on11 March 2025
Hi AimJh,
We're truly sorry to hear about your experience with the smoke issue. Your comfort is our top priority and we regret that we fell short this time. We appreciate your kind words about our front desk staff and we'll ensure your feedback is shared with our team to prevent such incidents in the future. Thank you for bringing this to our attention.
- The Staff at Crowne Plaza Saint John Harbour View
0points
0of 0voted this comment as helpful.
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals
. Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs.
Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu.
Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
Overall3 out of 5
Top floor was noisy in the rain
By RJPD
from Reading
I stayed on the fifth floor, which has a flat roof on top of it and outside the window. The rain was exceedingly heavy overnight and made it extremely noisy, and difficult to sleep, and that is over and above me wearing ear plugs.
Other than that, everything else was great.
Shower was lovely and hot even at peak waking up time.
Bed was comfy and spacious.
The little ironing board was perfect for my needs.
Posted byCorporate
on11 March 2025
Hello RJPD,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn York City Centre as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the new Holiday Inn Express & Suites Forney, Texas, located half a mile from downtown Forney, just 15 miles from Dallas, right off Hwy 80. Our hotel's location is ideal for leisure and business travelers since we're just minutes from Tanger Outlet Mall
In Forney, leisure patrons can enjoy plenty of nearby, exciting activities. You can enjoy visiting the Artisan and Farmers Market in downtown Forney. Spend a day touring Fair Park, then catch a game or performance at the American Airlines Center. The largest flea market in the US, Canton Trade Days, is just a short 30 minute drive from our location.
When you choose to "Stay Smart" in the Forney area, our hotel's amenities make your visit more comfortable. We have a Business Center with copy and print services, and we offer free high-speed, wired and wireless Internet access. We have an on-site Fitness Center, an outdoor pool, so you can stay in shape and unwind while you're here. The free Express Start Breakfast Bar is available every morning, too, and features a variety of tasty options like eggs, bacon and fruit. Make your reservations today!
Overall3 out of 5
No hot water, very loud a/c unit, and only 1 “working”ish elevator
By SoftballMom
from TX
We booked early in the week and when we showed up the hotel was over booked. We even had a teammate who was told their room was canceled due to the over booking. Only 1 elevator “worked” and I use that term very loosely as it was terrifying to even ride, most of us opted for the stairs. We the. Had no hot water and only found out after check in that 2 of their water heaters were out with no expectations on when they would be fixed. Not very cool with a softball team that had been playing all day. Our A/C was extremely loud and would wake everyone up each time it kicked on. I do not recommend this hotel and if you are staying in Forney just drive the extra way to stay in Terrell!!
Posted byCorporate
on11 March 2025
Hi SoftballMom,
We appreciate you for being one of our IHG One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Forney and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
We're One of the Best Hotels Sylacauga, AL Has to Offer Of all Lake Martin area hotels, the 100% smoke-free Holiday Inn Express® Sylacauga, AL hotel is the only one that provides quality lodging, excellent amenities and an ideal location for business and leisure travelers alike. We are pleased to offer a name that guests trust and the accommodating spirit they expect. This hotel's Sylacauga, AL location places travelers near some of the area's most popular destinations. Downtown antique shops, boutiques, dining and entertainment are just minutes away and offer something for everyone. Just a few miles from Lake Martin, our hotel's accommodations are ideal for those who enjoy water sports and the outdoors, as well. DeSoto Caverns Park, where visitors enjoy everything from cavern tours and panning for gold, to mini golf and go-carts, is also nearby. Guests of this hotel's Sylacauga, AL facility enjoy close proximity to local businesses including Farm Links, Fleetwood Metal, Heritage, Imerys, Nemak USA, Omya, Koch Foods, Westfalia, Fiat, UPS and more. The Coosa Valley Medical Center is less than five miles away, as well. With a 24-hour business center and free, wireless Internet access, business travelers have what they need for a productive trip. With additional amenities including an fitness center and a complimentary, hot breakfast, our hotel's Sylacauga, AL accommodations are the smart choice. Call today!
Overall3 out of 5
Great Hotel Pool is always Out Of Order
By Mrs. Davis
from Wyandotte, Michigan
The hotel was nice, but I was a little upset that the pool was out of order again. We were traveling with family, and this was a deal breaker. There aren't very many things to do in the area, so I knew this would be great. But once again, the pool was out of order.
Posted byCorporate
on11 March 2025
Hi Mrs. Davis,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Sylacauga and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Discover comfort at Holiday Inn Detroit Northwest – Livonia, 19 minutes from Detroit Metro Airport, near Novi, Plymouth, Northville, and Farmington Hills. Direct access to I-275 puts us near Ford Livonia Transmission, Trinity Health, 3M, and Robert Bosch. We are a short drive from downtown Ann Arbor, home of the University of Michigan Wolverines, and near Baker and Eastern Universities. Visit Schoolcraft College, USA Hockey Arena, and Laurel Park Place.
Relax in our spacious guestrooms, and enjoy amenities like free Wi-Fi, a heated indoor pool, a fitness center, and a hearty breakfast buffet. Breakfast is available weekdays from 6:00AM - 10:00AM and weekends from 7:00AM - 10:00AM for just $10 per person; kids under 11 eat free! Plan your next business meeting, wedding, or social event in our flexible meeting space for up to 285 guests. We are the ideal choice for business and leisure travelers.
Overall3 out of 5
Horrible Breakfast
By Jhickzo
from Livonia, MI
Don’t pay extra for the breakfast. It’s absolutely not worth it. Every hotel that has free breakfast is better than what you have to pay for here. It’s all microwaveable mush.
Posted byCorporate
on11 March 2025
Hi Jhickzo,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Detroit Northwest Livonia and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Express Kenner New Orleans Airport LA, in the suburbs of vibrant New Orleans, features a 24-hour, complimentary airport shuttle. The hotel is conveniently located just 2 miles from the airport and minutes from Esplanade Mall, Pontchartrain Center and the Treasure Chest Casino. The Holiday Inn Express Kenner New Orleans Airport is also just a short distance from the French Quarter, Mercedes Benz Superdome, Smoothie King Arena, and the Aquarium of the Americas. Our newly renovated guest rooms include a well-lit work desk and new flat screen televisions. We will get you started each day with our workout facility and complimentary hot breakfast. Business travel just got easier with our free Wi-Fi, local telephone calls, and fax service. Book your stay at the Holiday Inn Express Kenner New Orleans Airport today!
Overall3 out of 5
Decent price but lacking breakfast choices
By Candycain3189
from Sioux City, IA
As the title says, the price was good, but the breakfast choices were lacking. First, it was a small breakfast area compared to various other Holiday Inn Express locations I have stayed at, and I travel for work, so I have stayed at many of these hotels across the county. Once food ran out it was rarely refilled (e.g. yogurt, oatmeal). Also, of the 5 nights we stayed there were only cinnamon rolls one of the days.
The hotel room had musty carpets, and the bathroom had a broken toilet holder and a piece of the wall missing by the tub. There was not a lot of bathroom counter space, and the room was tiny. I've stayed at worse places but definitely stayed at better places.
Posted byCorporate
on11 March 2025
Hi Candycain3189,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Kenner New Orleans Airport and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Located in the historic Mt. Vernon neighborhood, our modern boutique hotel has an eclectic aesthetic that reflects Charm City’s vibrant history and arts. Step outside to experience Baltimore’s cultural district with museums, theaters, and attractions, like the Walters Art Museum. Catch a baseball game at Oriole Park at Camden Yards and explore the Inner Harbor and the National Aquarium.
For business travelers, we offer 4,000 sq. ft of meeting space near the Baltimore Convention Center and companies like Under Armour. Relax under a literary-themed mural in designer rooms. Sip and savor at Poets Modern Cocktails and Eats reflecting Baltimore’s culinary spirit.
Overall2 out of 5
Not a great stay this time
By Steve
from Baltimore
The stay was good until my wife took a shower and the whole shower bar came knocking her in the face. Had a huge lump on her head. Haven't heard from management.
Posted byCorporate
on11 March 2025
Hi Steve,
Thank you for staying at the Hotel Indigo Baltimore Downtown. We appreciate you for being one of our IHG One Rewards members and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn about your experience. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Stay at our modern Dusseldorf hotel near the Main Train Station and Old Town – Altstadt. The Holiday Inn Express® Dusseldorf – Hauptbahnhof is a 20-minute drive from Dusseldorf International Airport (DUS) and a 15-minute drive from Convention Center Dusseldorf. Walk to the S-Bahn stop in Hauptbanhof to explore Dusseldorf City Centre, the KÖ shopping district, Rhine Tower, MedienHafen, an architectural landmark, Classic Remise, and the Kunstpalast museum. Wake up refreshed in contemporary guestrooms with large workspace, and Smart TVs. Start your day with a hot breakfast buffet at our Express Café. Stay productive in our lobby lounge and coworking space. Relax over a local beer at the hotel bar or walk to the eateries around beautiful Haifa Park.
Overall2 out of 5
Dirty Sheets, Lack of Choice at Breakfast.
By PeMa
from UK
Blood stained sheets discovered as I was about to go to sleep. Staff arranged a new room and offered me a free drink at the bar, which was a strange compensation offer given the late time and the fact I was going to bed.
Breakfast choices a were limited and bland.
I won’t be in a hurry to return.
Posted byCorporate
on11 March 2025
Hi PeMa,
We appreciate you for being one of our IHG One Rewards Platinum Elite and Karma members. Thank you for staying at the Holiday Inn Express Düsseldorf Hauptbahnhof and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The best option in town Whether you are visiting for business or pleasure, the Holiday Inn® Irapuato Hotel , located at the best area of the city, is the ideal starting point for exploring what the buzzing city of Irapuato has to offer. With the most important Industrial Parks, just 15 minutes away, our accommodations are an ideal fit for business travelers. If you need to host a meeting in Irapuato, our facilities include seven meeting rooms with space for up to 950 people. Free Wi-Fi access makes it easy to stay connected, and the equipped Business Center is available whenever you need it. Our convenient location in the Plaza Jacarandas Mall means you have plenty of activities to do within steps of the hotel. You'll find numerous other attractions, including Plaza Cibeles, the Historic Dowtown, home of the Fountain of Dancing Water, and Irapuato Cathedral, just three miles from our location. Also, our hotel is just a short drive from the Irapuato Zoo and the archaeological ruins. During your stay, you can experience the culinary delights offered at Motril Restaurant, and enjoy our hotel's premium amenities, such as an outdoor heated pool, children’s play area, a Fitness Center, and free parking space . We also offer free shuttle service to the Aeropuerto Internacional del Bajío, located just 30 minutes away .
Overall3 out of 5
Ubicación práctica pero varias fallas
By Su Espejel
from CDMX
Las instalaciones del hotel en general son amplias y limpias.
Muchos problemas con cos sensores y las tarjetas de la habitación, sólo mencionaron que ya son viejos. Las amenidades como shampoo y crema no fueron suministradas a su término. La secadora de cabello no se encontraba en la habitación y se tenía que pedir con un vale. El horario del desayuno comenzaba muy tarde por lo que no pudimos aprovecharlo. La ubicación es práctica por estar cercana a plazas comerciales pero el tren pasa a unos cuentos metros, así que por la madrugada se escucha su paso.
El personal fue amable y ofreció diferentes opciones para solucionar todas las problemáticas pero no fue una estancia cómoda.
Muchos problemas con cos sensores y las tarjetas de la habitación, sólo mencionaron que ya son viejos. Las amenidades como shampoo y crema no fueron suministradas a su término. La secadora de cabello no se encontraba en la habitación y se tenía que pedir con un vale. El horario del desayuno comenzaba muy tarde por lo que no pudimos aprovecharlo. La ubicación es práctica por estar cercana a plazas comerciales pero el tren pasa a unos cuentos metros, así que por la madrugada se escucha su paso.
El personal fue amable y ofreció diferentes opciones para solucionar todas las problemáticas pero no fue una estancia cómoda.
Posted byCorporate
on11 March 2025
Buen día Su Espejel,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Irapuato ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Candlewood Suites Lake Charles, where you will find the perfect accommodation for both weekend getaways and long term extended stays behind every room door. We are conveniently located off I-210, 8.3 miles from Lake Charles Regional Airport (LCH) and within 1 mile of the cities two main attractions: Golden Nugget and Lauberge Du Lac Casinos & Resorts.
As a guest of our Candlewood Suites here in Lake Charles, you will have convenient access to popular options such as Starbucks, Target, Cinemark Movie Theater, Buffalo Wild Wings, Texas Roadhouse, Local grocery stores, and shopping centers. Or take in a sports game by supporting McNeese University Cowboy & Cowgirls.
We offer a more relaxed stay for all of our guests. Providing comfy suites with fully-equipped kitchens, free high-speed wireless internet, and we are pet friendly (fees apply). Our Candlewood Cupboard: on site 24-hour convenience store is a great stop for on-the-go meal options. Guest may use the outdoor grilling stations to whip up a meal, complimentary use of the laundry facility, and 24hr gym access.
Overall2 out of 5
Bed yes service no
By Jamie17
from Houston
The employees acted annoyed by bringing the ants and towels to their attention! When checking out the desk employee acted unconcerned about the issues are a chance for any type of review! The cabinets and counter were full of black ants! Dirty towels in bath hung on rods as if they were clean and hard as a rock! The tub was not clean, looked like someone unprofessional tried to resurface it! The counters, ceiling and other areas definitely need attention also! We had to go to staff on two occasions, luckily we only had to stay one night and left early as possible without any form of rest!! Felt unsafe because the door lock needed repair but lucky for me I was with a state employee licensed to carry! Will not use the hotel again and this is my second bad experience! I’m a contractor so this was a disappoint for me and the price for quality was definitely not equal to each other! Only thing positive was the night desk clerk, location and parking.
Posted byCorporate
on11 March 2025
Hi Jamie17,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Candlewood Suites Lake Charles South and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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