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Experience comfort and convenience at the Holiday Inn Express & Suites Sacramento NE CAL EXPO, located in Central Valley. Near Sacramento State University (CSUS), Mercy General Hospital, McClellan Park, and attractions like Arden Fair Mall, Raging Waters, and Haggin Oaks golf course, we are ideal for business and leisure travel. We cater to professionals with meeting spaces and a business center. Check out events at Cal Expo or explore nearby shopping and dining in downtown Sacramento. Savor a complimentary breakfast and free Wi-Fi. Work out in our fitness center and unwind at the outdoor pool. Take advantage of our by-appointment shuttle service to Sacramento International Airport. Stay with us and discover California’s capital city!
 
Overall
1 out of 5
1 out of 5
Worse Holiday Inn Express Ever!
By LLL66 from Bakersfield, CA
This is possibly the WORSE Holiday Inn Express I have ever stayed in. First of all, they did not have my reservation upon arrival. They had to go to an antiquated system to locate it. The hot food was cold, the soap dispenser in the shower did not work, the sink in the bathroom was slow draining and they charged $10.00 to park your car in a regular parking lot. They say you have in and out privileges for your car. Only problem there is no gate. Anyone could park there. I have never been charged for parking in a regular parking lot. I do not mind paying for parking in a secure parking lot. It is rediculous. Definitely would not recommend staying at this location. BTW I haver never written a bad review before and have stayed with them for over 30 years. Cooperate needs to look into how this franchisee is running one of their hotels.
Customer avatar
Posted by
on14 March 2025
Hi LLL66,
Thank you for your stay at our Holiday Inn Express & Suites Sacramento North East California Exposition and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Silver Elite member since 2009.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn & Suites Boca Raton North is nestled inside the peaceful Park of Broken Sound. Conveniently located near I-95 at Yamato Road, we are minutes from sunny Florida beaches, Florida Atlantic University and Lynn University. We are located minutes from downtown Boca Raton and less than a mile from Canon, Johnson Controls and the Boca Raton Innovation Campus. We are centrally located near both Palm Beach International Airport and Fort Lauderdale Hollywood International Airport. If you are staying with us for a night or a month you will enjoy that each of our guestrooms are two room suites equipped with a sofa sleeper, work area, two televisions, a Keurig coffeemaker, refrigerator and microwave. Complimentary amenities include parking, Wi-Fi and Fitness Center. And just in case you forgot something or want a snack the Market offers a quick and easy option for you to purchase those items. Relaxing or playing at our Florida style outdoor pool, you can enjoy a meal or cocktail from the Red Reef Restaurant that offers indoor and outdoor seating for breakfast and dinner. The Cicada Nature Trail is located behind the hotel if you would like to take a quick run or walk and enjoy the scenery. The Holiday Inn & Suites Boca Raton looks forward to welcoming you to our IHG Branded Hotel for business or pleasure all year long!
 
Overall
1 out of 5
1 out of 5
Do Not Recommend AT ALL
By kataba from Florida
The staff, specifically the assistant manager, had no knowledge of their systems upon check-in. He was not able to add tax exempt to our stay and was not able to even change the credit card on file. We had to come back the following morning to complete the check-in process with someone else. He was also in charge of check-out and incorrectly charged us, after we had multiple conversations about being tax-exempt. The accommodations were horrendous. The light switch in the front room didn't work. The floors were dirty and the carpet was peeling up in the corner. There were ants all over the bathroom and millipedes throughout the room. There were bugs getting into the sealed food that we brought as well. The phone had a suspicious substance on it. The beds were so close together it felt like we were sleeping in the same bed. The water pressure was awful as well. We discovered on the last night that the window was open throughout the entirety of our stay. This is extremely dangerous, as we were on the first floor, facing the parking lot, and the bed was right next to this window. Would definitely not recommend.
Customer avatar
Posted by
on14 March 2025
Hi kataba,
Thank you for sharing your feedback and staying at the Holiday Inn & Suites Boca Raton - North. I appreciate you doing business with IHG Hotels and Resorts.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. We care about your experiences, and I am sorry we did not meet your expectations. I have shared your comments with the hotel management to address this internally. I have sent a private message to you to discuss this further.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy One of the Best Madison, Indiana Hotels Our location is just minutes away from the Ohio River and Clifty Falls state park. Madison is a small historical town with a lot of character. We are in reasonable proximity to Louisville, KY, Lexington, KY, Cincinnati, OH, and Indianapolis, IN; it is the perfect place to stay for your business ventures or a perfect weekend getaway. The Holiday Inn Express & Suites is convenient to several local companies like VSG, Madison Precision, Grote Industries, Super ATV , and NUCOR . If you’re planning a visit to Hanover College , rest assured we are only 10 minutes away. Our hotel is perfect for you to relax and have fun in Madison. Enjoy a round of golf at Sunrise Golf Course , two blocks from our location. Visit the historical homes including the Lanier Mansion located in downtown Madison. Hike the trails and explore the four Clifty Falls State Park waterfalls. Some favorite tourist designations are the local wineries and breweries. Madison has amazing local music talent, boasting that it is Indiana’s Music City. Don’t forget to take a scenic river cruise on the Ohio River with Rockin Thunder River Tours . Come celebrate during these amazing events, The Madison Regatta, Chautauqua of the Arts, Ribberfest BBQ and Music , and Mad Hop Music .
 
Overall
1 out of 5
1 out of 5
worst holiday inn I've stayed at
By PeterDragon from indiana
Staff was rude. Assumed since we had a child with us we were part of the running and chaos happening around the hotel. Staff told us she was going to call the cops when we were just trying to explain that it wasn't our children running around in the hotel. Totally unprofessional and had no idea to handle the situation. Room smelled of mildew, room wasn't clean, and had damage to multiple areas around the suite. Pool had so much chlorine in it that it irritated everyone's eyes just being in same room with it. Breakfast started at 7am, most of the hot food was gone by 7:15, staff seemed unprepared for a busy hotel that weekend. I've stayed at several Holiday Inns and this was by far the worst and the rude staff made it difficult to even feel like we could relax there.
Customer avatar
Posted by
on14 March 2025
Hi PeterDragon,
Thank you for your stay at our Holiday Inn Express & Suites Madison and your feedback. Your loyalty as an IHG One Rewards member since 2017 is appreciated.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last. I sent a private message to discuss this further with you.
We hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the modern architecture and stylish interior of Crowne Plaza® Phoenix Airport – PHX near Sky Harbor International Airport, with free 24-hour shuttle. Along the METRO Light Rail, we offer easy access to downtown Phoenix, Cityscape, and Tempe Mill Avenue Entertainment District. Near companies like Honeywell, State Farm, and Arizona State University, plus 24-hour Business Center and free Wi-Fi make us ideal for corporate travelers. With 15,000 square feet of event space, we cater to groups of any size. Enjoy our full-service Southwestern restaurant and lounge. Recharge in our fitness center, refresh in our outdoor heated pool and relax in our whirlpool. We are your gateway to a perfect Phoenix stay.
 
Overall
3 out of 5
3 out of 5
Comfortable bed and hotel let down by the attitude of some of the staff.
By Paul49 from Vannes France
We arrived at the reception desk after a long haul flight from Dublin via London. We were offered points. We were not offered drinks from the base as « we don’t do that here ». I went down to have something to eat and drink. The food took 50 minutes to be served to me and only when I asked the barman to chase it. I had the spaghetti and meatballs and I liked it. The barman was far from pleasant telling me that they were very busy, although I could see no great evidence of that. Far from apologising, he seemed to make me want to feel as though I was being unreasonable. I return to my room at about 10 minutes later. One of the front desk staff brought me my iPad that I had forgotten Downstairs. He apologised for the barman’s attitude and told me there was nothing that can be done about it. We left the next day and the gentleman on reception was the complete opposite of the person who had checked us in the night before it was pleasant helpful and very polite. I would also add that the air-conditioning kicking in and out all night long disturbed us but then we’re not used to it I have been asked whether I could recommend this hotel and would do it only because of the location. I think the rate is very high and frankly I expect better of Crowne Plaza.
Customer avatar
Posted by
on14 March 2025
Hi Paul49,
Thank you for your stay at our Crowne Plaza Phoenix Airport - Phoenix and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Platinum Elite member since 1994.
Providing excellent service and accommodation is our priority, and I am sorry that we missed making your experience seamless this time. We make an effort to ensure that relevant departments address the issues highlighted. I’ve shared your sentiments with the team, and I trust that your comments will be used to enhance our service and hospitality.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Modern Round Rock Hotel's Full-Service As one of the nation's fastest growing, best managed and safest cities, Round Rock tops the chart as both a business and leisure destination. For excellent service and modern perks, guests look to the Holiday Inn® Austin North - Round Rock hotel's facility. Whether staying in Round Rock to be near the outlet mall or businesses like Dell Headquarters, or Teco, guests benefit from being 20 minutes from downtown Austin. Use the 24-hour Business Center to prepare for events at Texas A&M Health Science Center and Cedar Park Event Center or meetings at IBM, IKEA, Westinghouse and Semiconductor manufacturers. Free wired and Wi-Fi access is available throughout the hotel, and an elegant ballroom, versatile pre-function space and a boardroom have A/V equipment and catering options for the hotel's perfect events. While in Round Rock, you can stay near the outlet mall, Dell Diamond and Old Settlers Park, so there's something for everyone. Shop at Round Rock Premium Outlets, and spend the afternoon fishing or sunbathing at Lake Travis. With downtown Austin just down I-35, the Texas State Capitol, museums and unique restaurants are a great day trip. We want you to enjoy your stay and encourage you to stay active and relax with a 24-hour Fitness Center, an indoor pool. Enjoy your favorite dishes at the Red Rock Cafe after Happy Hour in the bar. We look forward to welcoming you!
 
Overall
3 out of 5
3 out of 5
staff issues
By CMartin from Granbury, TX
We had an issue with our room card not working, not once but twice. We stayed 2 nights and the first night we had to return to the front desk because the card didn't allow entrance to our room. Then the second day had to do the same thing. Our opinion is the girl at the front desk did not program it for our second night which is a simple step if she had only looked at our reservation the first time our car didn't work. Customer service at the hotel was not very friendly. They barely speak and when they did it was like a whisper. Just wish customer could be what it used to be when they were glad you chose them and more thorough with the process.
Customer avatar
Posted by
on14 March 2025
Hi CMartin,
Thank you for your stay at our Holiday Inn Austin North - Round Rock and your feedback. Your loyalty as an IHG One Rewards member since 2003 is appreciated.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last.
We hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the newest addition to Long Island City's skyline - the Holiday Inn Express Long Island City Our 20-story hotel is conveniently located near Midtown Manhattan, offering easy access to the city's iconic attractions. With a subway station just a stone's throw away, you can easily explore all five boroughs. We're also just 4 miles from LaGuardia Airport and 13 miles from JFK International, making us the perfect choice for travelers. Sports fans will love our proximity to Citi Field, where you can catch a baseball game or attend a concert or corporate event. If you're looking for something more cultural, we're just a short distance from MOMA PS1, the Noguchi Museum, and the famous Pepsi sign. Take a stroll through Gantry State Park and enjoy the stunning views of the East River shoreline. Our spacious rooms are designed with your comfort in mind, featuring modern amenities, pillow-top mattresses, ample workspace, and complimentary Wi-Fi. Start your day off right with our delicious free breakfast. Stay fit during your stay with our 24-hour gym, equipped with top-of-the-line cardio equipment and weights. Whether you're traveling for business or leisure, our dedicated staff will ensure that you experience New York City the right way. Book your stay today!
 
Overall
1 out of 5
1 out of 5
We were robbed in our hotel room !!
By Dipika from PA
We were robbed while we were out !!
We checked into the hotel and went to the city , upon return found our keys were deactivated and sign put up "Not Ready Yet". Once keys were reactivated we opened door of our room to find our bags were searched and robbed of $4300 and apple headsets. Employees in evening shift did not cooperate and laughed and mocked us of our situation and said it was ok. They left us stranded at front desk and they all went away. Police complaint has been filed (Cops and investigators and finger print team came to hotel) and IHG complaint has been opened.
There are no cameras on hotels floors when Cops inquired to see who entered our room while we were out.
This hotel (Holiday Inn Express, Long Island City E, NY) is worst hotel and never experienced this kind of treatment and theft ever.
Let us see if IHG will catch the thieves and handle the bad staff they have on this location and get us back our stolen items.
Customer avatar
Posted by
on14 March 2025
Hi Dipika,
Thank you for staying at the Holiday Inn Express Long Island City East - New York. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry for what happened. I have alerted the hotel management team of your concerns for immediate action. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Louisiana Hotel Close to Shreveport Municipal Airport Louisiana's third largest city, Shreveport, sits near the borders of Texas and Arkansas. With the Shreveport Municipal Airport (SHV) located a mile from our door, you will find that getting to and from our Shreveport hotel is easy. Many of Shreveport's major businesses and tourist attractions are just a few miles away. Within six miles of our Shreveport accommodations are General Motors and the Frymaster Corporation. Locally owned and operated out of Shreveport, Frymaster has become a nationwide supplier of deep fryers. Cellxion's corporate headquarters are just 15 minutes away. Shreveport features a wealth of nightlife and entertainment. Our Shreveport hotel is within 10 miles of several casinos, including Boomtown Casino and Sam's Town Casino . Harrah's Louisiana Downs and Racetrack Casino are a little farther away from the hotel. Shreveport also features attractions for the entire family, including the Louisiana Boardwalk. Just seven miles from our hotel in Shreveport, this outdoor area features music, dining and shopping. Independence Stadium, home of the Independence Bowl, is also only minutes away. Our Shreveport hotel offers a variety of amenities including an outdoor pool, Fitness and Business Centers, free high-speed Internet access and a free hot breakfast bar. Stay Smart with us and see what our hotel in beautiful Shreveport, Louisiana has to offer you.
 
Overall
2 out of 5
2 out of 5
Broke Elevator
By Dywaine from Houston Texas
Normally, I provide great reviews. However, this location needs some work. We were there for three days and the elevator was broken the entire time and there wasn’t any type of concern or notification that the elevator was broken. As a diamond member, I expect better service. There wasn’t any type of compensation for the inconvenience. Please take care of this issue for other IHG patrons. Thank you
Customer avatar
Posted by
on14 March 2025
Hi Dywaine,
Thank you for your stay at our Holiday Inn Express & Suites Shreveport - West and for your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Diamond Elite member since 2005.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Poor excuses
By Unfortunate Guest from Crowne Plaza Atlanta - Midtown 590 West Peachtree Street NW Atlanta, GA 30308 US
My friends and I stayed at this hotel recently and I use the term hotel lightly. This felt more like staying at a hostel. Friends checked in at noon and were not given a room until 11 pm at night an almost 12 hour wait time is appalling and when they did get their room it was a disaster. When you have to fight and beg for toilet paper there is something wrong with your services. Not only that but the rooms were incorrect. I requested a two queen room which thankfully I received however upon checking in I was told "The only two queen room we have left is a handicap room" now that is strange as I booked my room a month in advance so how can there be "only room left"? Overbooked comes to mind and I believe that is exactly what this hotel did. My friends instead of a two queen received a king bed and pull out not what was booked. Back to my room the bathroom door would not shut, the lights flickered or just straight up did not work poor excuse of room tidiness. Moving on I was told by another friend that their floor had the fire alarm go off on their floor at around 4 am. With no apparent reason other than "some kids". The staff could not have cared less if they tried. More to the point you may as well rename your hotel "Weed Plaza" as the smell permeated each floor and the lobby and again staff could not have cared less. I understand there is a limitation to what staff can do when druggies do this in the room but the main lobby? Surely security can do something aside from sitting on their butts. Speaking of which who ever does your security for parking should be fired. Several cars were broken into during my stay one of which was my friends and she had something stolen. If only to add salt to the wound your staff had the audacity to tell her she should have just left the car unlocked if nothing was in it so as to make it less desirable. If I did not know better I would say your parking staff has some sort of theft ring going on. Further upon being told due to the incident she would not have to pay for parking the parking staff disregarded the manager and told her to pay anyway. So theft, extortion, drugs, lack of bathroom essentials, shoddy work on doors and lights. This hotel is officially one of the worst and by all accounts should be condemned. Two Crowne Plaza's in two different states and the same service at each one. This "chain" is nothing short of an example of what not to be as a hotel. Never again, I would sooner sleep in the streets.
Customer avatar
Posted by
on14 March 2025
Hi Valued Guest,
Thank you for your recent stay at the Crowne Plaza Atlanta - Midtown. We appreciate you as one of our IHG® One Rewards members.
I'm sorry for the issues you encountered during your stay. We aim to make every guest’s stay relaxing and as enjoyable as possible. I have alerted the hotel management team of your concerns for immediate action. I also sent you an email to follow up.
I hope that the next time your travels take you to the area, you will give us another try!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away. Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
 
Overall
1 out of 5
1 out of 5
Horrible smell
By Yerb from Texas
Our room had a terrible smell for the duration of our stay. I sprayed the room but that did not help. I sent a message to the hotel staff but I did not receive a response.
Customer avatar
Posted by
on14 March 2025
Hello Yerb,
Thank you for your stay at the Holiday Inn San Antonio-Riverwalk, Texas. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
2 out of 5
2 out of 5
Nothing like advertised
By Momo
This is the worst hotel experience I've had in a long while.
The room had a very bad smell and it was very old. I was reluctant to step on the carpet barefoot.
Customer avatar
Posted by
on14 March 2025
Hi Momo,
Thank you for your stay at our Holiday Inn Express Boca Raton-West and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Platinum Elite member since 2005.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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