This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and mini fridge, Keurig coffee maker, and 40” mounted flat panel LCD TV. Whether you are staying with us for business or leisure, take time to relax and enjoy our complimentary hot Continental breakfast, business center, and wireless internet access in all public areas and state of the art fitness center.
Points of interests
Companies: Humana, UPS, Ford Motor Co., LG&E
Hospitals: U of L, Norton Healthcare, Norton Children’s, Veteran's Administration
Universities: University of Louisville (U of L), Sullivan University, Spalding University & Bellarmine University.
Local Attractions: Louisville Slugger Museum and Factory, Louisville Slugger Field - Home of the Louisville Bats (Triple-A affiliate of the five-time World Series Champion Cincinnati Reds), YUM! Center, Frazier History Museum, Kentucky Museum of Arts and Crafts, Muhammad Ali Center, Kentucky Center for the Performing Arts, Speed Art Museum, Fourth Street Live!, Mercury Ballroom, Kentucky Science Center, Louisville Glassworks, Belle of Louisville, Angel's Envy Distillery, 502 Winery, Churchill Downs, Kentucky Derby Museum, Cathedral of Assumption, Louisville Mega Caverns, and Kentucky Kingdom.
“Stay smart” at the Holiday Inn Express & Suites Louisville Downtown.
Upon checking in, was greeting very nicely by the lady at the desk for being a member upon the elevator ride up to our room smelled strong odor of marijuana. Let them know nothing done odor got stronger as night went on. Call down nothing done next morning. Spoke to manager again his solution move my room inconvenience me unacceptable.
Posted byCorporate
on14 March 2025
Hi Mrmic14,
Thank you for staying at the Holiday Inn Express & Suites Louisville Downtown. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope to accommodate you again for a chance to provide you with a truly seamless experience!
Many thanks,
Jonathan A Case Manager IHG Hotels & Resorts Service
Enjoy Our Hotel's Great Location in Abilene, TX Combining the bright spirit of the frontier with the bold culture of the West, Abilene, Texas boasts a community that retains strong ties to its past. At the Holiday Inn Express® Hotel & Suites Abilene, guests love our warm hospitality and down-to-earth attitude. Besides offering great corporate amenities like an on-site Business Center, our Abilene, Texas hotel's facilities have a meeting room that can accommodate up to 25 people. The Taylor County Expo Center and the Abilene Civic Center are nearby, as are Abilene Christian University and Hardin-Simmons University. Dyess Air Force Base also calls Abilene, TX home.Our hotel's location places leisure travelers near Frontier Texas, which promises a fun-filled day for your family. Visitors can catch a performance at the Abilene Civic Center or attend an event at the Taylor County Expo Center. If you want to explore the area's beautiful landscape, head over to Abilene State Park, a favorite attraction in Abilene, Texas. This hotel's facility is proud to provide free high-speed, wireless Internet access throughout the property. Other amenities include an outdoor pool that is open during the summer as well as a Fitness Center. Before starting your day in Abilene, TX, stop by our hotel's complimentary, hot Express Start Breakfast Bar, too. And you'll love our spacious rooms. Make your reservations today to take advantage of our great rates!
We checked in for 2 nights. We slept one night and departed for our Abilene day. Upon return to the hotel after a long day, our keys did not work. We went to the front desk to get a replacement key, and all of our stuff was loaded in a plastic bag at the front desk. What a shock! The lady at the desk said that we only booked one night. And now they are completely full so there is no option of staying another night. We asked why no one called before they emptied the room. She said she called 3 times. Come to find out, they had given us the wrong room and keys upon check-in. The room we stayed in belonged to someone staying one night. So, when she called that number, there was no answer. This accident is completely the fault of the hotel! We have received ZERO apology, compensation, or communication of any kind from the hotel for this very upsetting treatment.
Posted byCorporate
on14 March 2025
Hi PurpleWendi,
Thank you for staying at the Holiday Inn Express & Suites Abilene. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
An ideal urban retreat in the heart of the city for both business and leisure travellers, InterContinental Kuala Lumpur is steps away from the iconic Twin Towers, Kuala Lumpur Convention Centre and shopping & entertainment activities. Revel in comfort on Super King-sized beds in our rooms & suites with upscale amenities, and elevate your stay with exclusive benefits in the Club lounge. Exquisite dining awaits you at our restaurants. Host events in our nine venues and two pillarless ballrooms.
I would like to share some feedback regarding my recent stay at the Intercontinental Kuala Lumpur.
Club Lounge: The food selection seems to be heavily focused on Western cuisine. It would be great to have a more balanced offering, including local and Chinese dishes to cater to a wider range of guests.
Room Assignment: Despite my profile clearly stating a preference for a room away from the elevator, I was assigned the first room directly in front of it. This resulted in significant noise disturbance, particularly from guests walking by and children shouting without parental supervision. I hope the team can be more attentive to guest preferences in the future.
Room Upgrades: Despite multiple stays, I have never been upgraded to a suite unless I used an Upgrade Suite voucher. I understand that upgrades are subject to availability, but it would be appreciated if Ambassador Elite members could receive more recognition in this regard. Even I'm in Diamond Tier.
Ambassador Status Recognition: Unlike other Intercontinental properties in various countries, there was no priority check-in for Ambassador members, and I had to queue in line like any other guest. Could you clarify if the Kuala Lumpur property does not recognize this privilege?
Welcome Bonus Points: The Welcome Bonus points have not been credited to my account. I have already sent an inquiry via email, but there has been no response from the hotel staff. If the hotel is experiencing a high volume of emails, I would like to point out that my law firm and hospital receive even more, yet responses are still managed efficiently.
I would appreciate your clarification on these matters and look forward to your response.
Posted byCorporate
on14 March 2025
Hi DR . AUS,
Thank you for choosing InterContinental Hotels & Resorts Kuala Lumpur for your stay. We truly appreciate you as one of our loyal IHG® One Rewards Diamond Elite Ambassador members.
We aim to consistently deliver personalized, authentic, and memorable experiences to our guests. I'm sorry for the issues you faced during your stay. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction.
We hope we see you again soon in your travels and make your stay better than the last one!
Best,
Jonathan A Case Manager IHG Hotels & Resorts Service
New All Suites Hotel Offers Comfortable Amenities Welcome to the Candlewood Suites® Hotel Arundel Mills/BWI Airport, the area's newest all suites hotel located in Hanover, Maryland. This hotel's accommodations are in close proximity to the Arundel Mills Mall which features over 200 stores and restaurants, and is near Baltimore Washington International Airport (BWI), Fort Meade and the NSA. With BWI Airport within 3 miles and our complimentary airport shuttle, guests enjoy hassle-free travel. In Hanover, MD the hotel's patrons can visit local attractions like Maryland Live!, an entertainment and gaming venue, and the Baltimore Inner Harbor and downtown Annapolis are only a short drive away. After a day of meetings or sightseeing, come home to our cozy suites with fully-equipped kitchens, comfy recliners, Sealy beds®, 37" HD LCD TVs and in-room safes - all complimented with a contemporary decor. Guests appreciate fax, copy, print and PC services that are available 24/7 in the Business Center in the lobby. Our Hanover, MD hotel offers the convenience of free wired and wireless Internet access, as well as 24-hour, free self-service laundry facilities, the Candlewood Cupboard and a Fitness Center. Whether staying for 1 day or an extended stay, the hotel is ideal for business trips, family getaways and temporary housing. Per Diem Government rates, Priority Club Rewards and great perks are why guests, "Consider Us Home."
The Actual hotel was nice. The issue I had,started with the shuttle pickup. I was in the cold for well over 30 mins and had to call total of 4 times but spoke to a person twice with no info regarding ETA provided. When I was picked up wbventually,there was no empathy shown regarding my wait, just a mumbled ...Hello.Upon departure from the hotel after my stay was complete, rideshare was called not the shuttle. I was not told that ride share would be called until I rolled my suitcase to the waiting vehicle. The Ride share stated he was not told the airline I was traveling with nor was he told it was a hotel guest he was picking up. Simple communication would have solved and mitigated this negative review
Posted byCorporate
on14 March 2025
Hi Chaz,
Thank you for staying at the Candlewood Suites Arundel Mills / BWI Airport. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We always want you to enjoy the comforts of home at a comfortable value and home-like space and functionality. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options.
Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base.
Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center.
Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
Disappointing Stay at Holiday Inn Express Frisco Legacy Park Area
ByIHG MemberfromUSA
My recent stay at the Holiday Inn Express Frisco Legacy Park Area was underwhelming due to several issues, despite a few positive aspects.
Negatives: One of the biggest disappointments was not being informed in advance that the hotel was undergoing renovations. This resulted in an untidy environment with carpet peeling in places and paint splatters on the curtains and doors. Upon arrival, we had to request fresh sheets due to a crusty, unclean spot on the bed. The air conditioning unit struggled to maintain a cool temperature, despite mild outdoor weather. Hot water delivery was also slow, which was surprising given that we were on the first floor.
The room had several poorly executed repairs, with visible gaps in the walls and bathroom. Operating the television was frustrating because it required two separate remotes, and the front desk provided confusing instructions on how to program them. The beds were not particularly comfortable, and it was unclear if they would be updated as part of the renovations. Additionally, the breakfast juice machine was out of service for the entire weekend. The room lacked adequate lighting, as there were no lamps or lights in the corners, making the space feel dim and uninviting.
Positives: Despite these drawbacks, there were a few positives. The complimentary breakfast was decent, and the lone staff member managing the breakfast area worked hard to keep the food stocked. The hotel staff, in general, were friendly and courteous, which was a bright spot during our stay. The snack area was well-stocked with essentials, and the in-room microwave and fridge were convenient, with the fridge keeping drinks and food properly chilled.
The large TV was a nice touch, offering clear visibility from anywhere in the room. The hotel's location is also a plus, as it is situated near several attractions and shopping centers. Free parking was another benefit, with a spacious and well-lit lot that felt safe and secure.
Overall Impression: While the friendly staff and convenient amenities were appreciated, the lack of transparency about the renovations and the various maintenance issues significantly detracted from our experience. Better communication and attention to detail would greatly improve future stays. Until renovations are completed and these issues are addressed, I would be hesitant to recommend this hotel.
Posted byCorporate
on14 March 2025
Hi IHG Member,
Thank you for staying at the Holiday Inn Express Frisco Legacy Park Area. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Located off I-30, just 15 minutes from Dallas-Fort Worth International Airport (DFW), Crowne Plaza® Suites Arlington provides the perfect blend of productivity and relaxation. Minutes from AT&T Stadium, home of the Dallas Cowboys, our hotel places you near top attractions like Choctaw Stadium, Globe Life Field, Esports Stadium Arlington, and Six Flags Over Texas. Host meetings and events in our versatile venues with free Wi-Fi and free parking. Savor delectable meals at our onsite restaurant, take a dip in our indoor pool, and stay active in our Fitness Center. At the end of the day, unwind in our spacious rooms and suites, designed for your productivity and relaxation. Stay with us and discover the best of Arlington, Texas!
I got to say at the Crowne Plaza for a work trip. I was impressed from the time that I set foot into the hotel. I was greeted with a smile. I really liked the selection of the marketplace. All of the staff was very friendly and always was greeted with a smile. Would definitely stay there again.
Posted byCorporate
on14 March 2025
Hi,
We're thrilled to hear about your positive experience at our hotel! It's wonderful to know that our friendly staff and marketplace selection made your stay enjoyable. We look forward to welcoming you back on your next work trip. Thank you for your review!
The brand new renovated Crowne Plaza Indianapolis-Airport hotel offers guests a full service upscale airport hotel with 24-hour airport shuttle service. Guests enjoy brand new renovated guest rooms with brand new beds, outstanding amenities, unparalleled service and a perfect address for business and leisure travel. Located just minutes from downtown Indianapolis, Crowne Plaza Indianapolis Airport is an ideal hotel whether traveling through, staying to visit a local business, or to enjoy all the city has to offer. There is a restaurant and a lounge just off the lobby of the hotel. The Landing restaurant offers breakfast each morning and the Outermarker Lounge offers a full-service bar and dinner service. Being near the Indianapolis airport and downtown, offering a free 24-hour airport shuttle and a Park & Fly program are a few of our perks.
Mick took care of me at the front desk. He was attentive and professional. The room was quiet and clean especially sine it was next to the air port.
Posted byCorporate
on14 March 2025
Hi Eddie,
We're thrilled to hear that you had a positive experience with our front desk staff and enjoyed your stay. Your feedback about the cleanliness and quietness of our rooms, despite being close to the airport, is greatly appreciated. Thank you for your 5-star review!
- The Staff at Crowne Plaza Indianapolis - Airport
Whether you’re planning a family getaway or a group outing, Crowne Plaza Orlando – Lake Buena Vista has something for you. We offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando® Resort, Disney Springs® and SeaWorld® Orlando. Our amenity fee includes two free beverages of your choice at check in, and access to our scheduled theme park shuttle. From free Wi-Fi and parking to meeting spaces, we provide essential amenities. Our renovated rooms, most featuring balconies, offer comfort. Make a splash in our sparkling waterfall pool with a thrilling waterslide, and savor American cuisine and breakfast at H Street Grille & Lounge. Your Orlando adventure awaits!
If I could give negative starts I would. Do not stay here. The hotel is unsanitary and the staff is rude and disrespectful. The only competent and respectful employees I dealt with were the breakfast attendant and the bartender. Parking is a scam. Blood stains from God knows what were all over my sheets and in various places in the room. Hallways were not clean. The manager and front desk staff seemed widely unconcerned and were extremely rude. I would expect the manager of a “four star” hotel to be more concerned of a biohazard but she did not show any concern, shock, or embarrassment for the lack of cleanliness in the hotel. I was met with combativeness and sarcasm asking me if I was the “problem maker.” When I asked the manager if she was the manager she responded “that depends” even though she was aware of the severity of the situation. The manager’s attitude was dismissive and disrespectful. I received no apologies or empathy for the uncleanliness or the inconvenience of having to switch rooms at 11:30 at night. Look elsewhere. I will be informing everyone I know to steer clear if you want a hotel that prioritizes health and safety of their guests. Blood stains all over a room is not a small problem. Disappointing and disturbing.
Posted byCorporate
on14 March 2025
Hi,
We're truly sorry to hear about your experience. It's clear that we did not meet your expectations, and for that, we apologize. We take all feedback seriously and will use your comments to evaluate and improve our services. Cleanliness and respect are top priorities for us, and we regret that we fell short during your stay. Thank you for bringing these issues to our attention.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
Rest easy in our 120-room hotel, designed for both business and leisure travelers. Positioned near MSU and Bozeman's top sites, our hotel offers convenient in-room amenities and a top-notch Athletic Studio. Facilities include an indoor pool, a well-equipped gym, and shuttle service to Yellowstone International Airport, ensuring a comfortable and convenient stay.
Dine at our EVEN Kitchen & Bar, serving a variety of delicious meals and organic cocktails. Discover local art and culture with our curated experiences. Enjoy free Wi-Fi, complimentary parking, and a welcoming atmosphere. Our hotel is perfect for travelers looking for both relaxation and convenience, with easy access to downtown Bozeman, local businesses, and popular attractions.
My son & I went on a ski trip to Big Sky. The EVEN Hotel in Bozeman was clean, professionally decorated and overall a wonderful experience! We would highly recommend a stay! This facility is close to the airport and easily accessible!
Posted byCorporate
on14 March 2025
Hi Shelley,
We're thrilled to hear that you and your son had a wonderful experience during your stay with us! It's great to know that our cleanliness, decor, and convenient location added to your positive experience. We appreciate your high recommendation and look forward to welcoming you back on your next ski trip to Big Sky.
- The Staff at Even Hotel Bozeman Yellowstone Intl Arpt
Welcome to the Holiday Inn Express Hotel in Rochester-Greece
Enjoy a relaxing stay at our Rochester, New York hotel, which offers you premium amenities and an ideal location off Route 104, with quick access to the Rochester business district.
Our Rochester hotel is conveniently located near area attractions including Seabreeze Amusement and Water Park, Highland Park, the Seneca Zoo, and Geva Theater, all just a few miles from our hotel in Rochester, NY. Local AHL affiliate of the Buffalo Sabres the Rochester Americans hockey team. If shopping is your preference, check out the Mall at Greece Ridge, with over 100 unique shops, just one mile from our Rochester, NY hotel.
Business travelers looking for a hotel convenient to Rochester Airport (ROC) will benefit from our location near many area businesses such as Johnson & Johnson, Delphi, Eastman Kodak, Carestream Health and Jabil. Close to our Rochester hotel are several area colleges including the University of Rochester, SUNY Brockport, Rochester Institute of Technology, Roberts Wesleyan and Nazareth College.
Our Rochester, New York hotel aims to bring you top service and comfort with a 24-hour fitness center, free high-speed internet access, and our complimentary "Smart Start" breakfast bar. Book your Rochester hotel room now and Stay Smart at our Holiday Inn Express in Rochester-Greece.
Everything it good .Also customer service is good and employees is all the good communication.they are people sweet talk and friendly and than manger lelie is good second and room service is good and all people thank you
Posted byCorporate
on14 March 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express Rochester - Greece. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service