Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
This was indeed the worst hotel I’ve ever been to! Very unprofessional staff and the room was filthy and dirty. On top of that I saw shot stains on the sheets
I would never ever recommend anybody to be there.
Posted byCorporate
on4 May 2025
Hi BrotherDB,
We appreciate you staying at the Candlewood Suites Houston - Stafford for your stay and for taking the time to leave us feedback. I see you have been a Diamond Elite member with IHG One Rewards since 2018, and we appreciate your loyalty.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Step into a dazzling homage to the City of Angels at our hotel in downtown Los Angeles, California, where historic charm meets modern convenience for both business and leisure travelers. Our flexible meeting spaces provide the perfect backdrop for corporate events, while our prime location makes exploring LA's attractions effortless for vacationers.
La Fiesta de las Flores. The Prohibition Era. Silent films. It all comes together in one modern Los Angeles hotel curated to bring you comfort, state-of-the-art facilities, and a side of Hollywood flair.
When you stay at our hotel, you're in the heart of the action. Host your conference just half a mile away from LA Live which includes The Peacock Theater and Crypto.com Arena, where you can later catch a Lakers game or major concert. Even Dodgers stadium and the University of Southern California are within 3 miles, making our location ideal for university-related events, corporate gatherings, and weekend getaways.
After a productive day of meetings or sightseeing, our two onsite eateries deliver top-rated dishes in eclectic settings. Network with colleagues or toast to vacation memories at 18 Social, our cocktail lounge in the sky with sweeping Los Angeles views, or settle down for a hearty yet elegant meal at Metropole Bar + Kitchen.
I have been IHG member since 2014 and I was Platinum Ambassador member for very long time. Recently I became Gold Elite Member. For over 10 years of experience, I have never encountered this problem with this particular hotel staff. His name is Josephine (picture attached) and when I came to the front desk on Thursday April 17,2025 around 5:15pm, he started giving me attitude from the beginning. He didnt even greet me and sat “thank you for being ihg gold elite number.” I know some people can have a bad day but taking it to the customer is very unprofessional. When I addresses his attitude, he said that he doesnt have to greet me and I asked for manager. After long time, he came with a woman with dark skin with glasses. As soon as I saw the manager, I told her his attitude problem and told me that she is manager on duty and she will help me on a different computer. I was keep looking at him because he was looking at me and giving me comments. He also said, “what are you looking at!.” I told the manager, I just want to extend a night on my current stay. The manager said there is no available rooms. At that moment, I checked my app and there were plenty of rooms. So I was able to book a separate reservation with same type of room right away. This is not right. Ganging up on a loyal customer like this. Until this day, I didn't receive any questions about my stay from the hotel. Usually, I get those right away. Also, I wrote similar review using my app and it didn't post. So, I am writing here.
Posted byCorporate
on4 May 2025
Hi Timothy,
We appreciate you staying at the Hotel Indigo Los Angeles Downtown for your stay and for taking the time to leave us feedback. I see you have been a Gold Elite member with IHG One Rewards since 2014, and we appreciate your loyalty.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
With a timeless design and modern facilities, the Holiday Inn Express Porto - Boavista is located in Porto's business center and just a few minutes walk from the city's biggest attractions. It is truly unique and ideal for guests travelling on business and looking to enjoy the serene, easy-to-concentrate environment with all the facilities that a business trip requires. In addition to its location and 91 rooms, the Holiday Inn Express Porto also offers co-working spaces and a restaurant that promises fast but delicious meals.
Room was like a sauna. Two members of staff arrived to try to fix the aircon but failed. Then it took two people to try to open the window which was locked with a key. I was promised to either move room or have the aircon fixed by an engineer but the manager and staff simply failed to deliver. As a result I had to sleep with the window open. The road outside was very busy all night including emergency service vehicles passing by caused a disturbed sleep for two days. Very disappointed with Holiday Inn and the staff at this hotel…even though they were pleasant.
Posted byCorporate
on4 May 2025
Hi Rustic,
Thank you for staying at our Holiday Inn Express Porto–Boavista to host your stay. We appreciate you choosing us for your travel accommodation.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express Harrisburg East - Hershey Area! Our centrally located hotel offers convenient access to Harrisburg, Hershey attractions, Lancaster, York and Gettysburg areas. We are minutes away from downtown Harrisburg, the Pennsylvania Farm Show Complex, Hollywood Casino, Giant Center and Hershey Park.
Visit City Island and enjoy a Harrisburg Senators baseball game, mini golf or take a ride on the Pride of the Susquehanna paddleboat.
Be sure to stay with us when attending local events like America’s Largest RV show. The All American Dairy Show, Keystone Livestock Show, the Pennsylvania National Horse Show at the PA Farm Show Complex or the annual Antique Automobile Club of America Eastern Fall National Show in Hershey. Carlisle Car Show. Big 33 and Chocolate World.
Completely renovated in 2018 the hotel offers smoke free rooms filled with the amenities you expect including complimentary WiFi, mini refrigerator, microwave, Keurig coffee maker, iron, ironing board, hair dryer and a 40 inch flat screen TV with premium channels. Enjoy our hot Express Start breakfast each morning featuring our signature Cinnamon Buns. In a hurry? Get a To Go bag with your fresh cup of coffee. Our business center offers computers with printing access. Take a swim in our outdoor seasonal pool and keep up with your fitness regimen in our updated fitness center. Staying a few days? Take advantage of our free guest laundry.
Not very clean, loud hallway, rude breakfast staff
ByStaceyfromWest Virginia
The room was not very clean with food in the corner. The bathroom faucet was dirty. A breakfast staff member was very rude to a gentleman with an accent when she didn’t understand him. Small breakfast space for a large hotel. The front desk attendant was nice upon arrival.
Posted byCorporate
on4 May 2025
Hi Stacey,
Thank you for staying at our Holiday Inn Express Harrisburg East - Hershey Area to host your stay. We appreciate you choosing us for your travel accommodation since 2024.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Holiday Inn Manchester – Oldham is one of the highest rated properties in the area with 73, beautifully appointed en-suite bedrooms & 10 executive suites, you will find our range of accommodation stylish, modern and comfortable. Just minutes from the M60 and 7 miles from Manchester City centre, we are perfectly located for both business and leisure with free parking and free WiFi.
Opening in April 2024, just a short 20-minute drive away from the hotel, 5.5 miles is the brand new Co-op Live Arena which will be the UK’s only music-first arena. Co-op Live will boast the largest floor space of any indoor venue and host a large number of events.
The Etihad Stadium which hosts Manchester City Football Club is 5.6 miles from the hotel, about a 20 minute drive.
The hotel makes a stylish and convenient conference and events venue with 3 event spaces including the Medlock suite at Smokies Park which can host gala celebrations of up to 300 guests or a theatre style presentation for up to 500 guests.
You can work out in the hotels fitness studio. Enjoy drinks and casual dining in the Filament Lounge.
Bed sheets were fresh, but floor and surfaces full of crumbs, unclean
Posted byCorporate
on4 May 2025
Hi Hannah,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Manchester - Oldham.
We are committed to providing dependable value for all guests. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
A modern hotel refurbished in 2024 located near the train station in central Swindon, with a free hot breakfast and free Wi-Fi.
Holiday Inn Express® Swindon City Centre hotel is in the centre of town and a quick walk from restaurants and bars, as well as shopping at the McArthur Glen Designer Outlets. We have a small car park on site and alternative car parking at preferential rates within a 1-minute walk from the hotel.
Business guests are a short stroll from the local corporate headquarters of Zurich, Nationwide, GWR and Network Rail. Back at the hotel, three fully equipped state-of-the-art meeting rooms with free Wi-Fi are a convenient place to hold a workshop or seminar for up to 25 delegates.
Fishing and watersports are just a 30-minute drive away at the Cotswold Water Park and the ancient Ridgeway route offers plenty of opportunities for hiking, cycling and horseback riding. Further afield, history lovers will delight in Barbury Castle, the remains of an Iron Age fort, and world-famous Stonehenge. The city of Bath, with its Roman ruins, is just half an hour away by rail. Or why not visit Longleat? Perfect for kids’ days out.
Start the day with the hotel's Express Start Breakfast, featuring pastries, a pancake machine, continental items including natural yogurt and fresh fruit, bacon, sausages, scrambled eggs, hash browns, tomatoes and beans, and end it with a nourishing evening meal or kick back with a refreshing drink in the hotel bar.
Turned up to check in, faced with steps to reception and no lift, then told lifts not working and offered a 3rd floor room. Said I would have difficulty with that amount of stairs, still only offered 2nd floor. Nobody had contacted me to say lifts were out of action, it was pointed out to me brusquely that it was on the website. I struggled to do the stairs and was so exhausted that I could not attend my business event that evening. I should have refused the room and demanded a refund. Witnessed another customer complaining. Not good enough, I will be putting in a formal complaint.
Posted byCorporate
on4 May 2025
Hi Sairny,
We appreciate your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Express Swindon City Centre.
We are committed to championing smart travel for everyone, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss this further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Enjoy a contemporary hotel experience at Holiday Inn Bristol City Centre. Situated in the heart of this vibrant city at the gateway to the southwest, this modern hotel is minutes from Cabot Circus and Bristol Hippodrome. We are just off the M32 motorway and the onsite NCP car park means getting here is effortless. Enter our glass fronted lounge, where you will find quiet corners to meet for coffee and check email with wireless internet. There's space for up to 190 delegates to gather in the seven academy rooms. Your spacious guest room is an inviting environment for work with a media hub, work desk and air conditioning. Try your hand at hundreds of activities at the nearby Bristol Science Centre or explore historic Bristol, all minutes from our hotel. You can pack a picnic and enjoy the fresh air at Ashton Court Estate, venture over Bath or embrace the sea air at Weston Super Mare. The thriving business district, home of NHS, Lloyds Bank, BT, HSBC, IBM and NatWest is within walking distance and the Airbus, Rolls Royce and BAE Systems Plant at Filton is a 15 minute drive away. Unwind with a few drinks in our stylish bar and lounge which has 32 inch wall mounted TVs showing news and sports.
Very bad hotel really, poor staff, incorrect information given, commitments not met, no possibility of a shower, no refund offred. Would not stay again nor reccomend to anyone. Probably the worst IHG experince I have ever had.
Posted byCorporate
on4 May 2025
Hi Edward Bristol,
Thank you for staying at our Holiday Inn Bristol City Centre. We appreciate your loyalty as an IHG One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
We are committed to providing dependable value for all guests, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that steps will be taken to address the concerns you mentioned. My colleague sent you a private message a week ago, and I trust that your concerns are addressed accordingly.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Holiday Inn Lucknow Airport welcomes you to explore the beautiful city Lucknow which is known for its polite mannerism and warm hospitality in Uttar Pradesh, India.
It has 190 spacious and cozy rooms and suites with air-conditioning and free Wi-Fi, which give a view of the cityscape as well as the pool. All the rooms are furnished with a blend of style and functionality in mind.
The hotel features modern interiors, picturesque outdoors, 24 hours fitness center and matchless banquet space, making for an ecstatic potion appealing to the heart and the senses.
Holiday Inn Lucknow Airport boasts of an array of Food & Beverage outlet. It has Viva-all-day dining, Viva Deli, a lobby bar, a pool side bar and barbeque & grill at roof top terrace restaurant & bar.
The hotel is minutes away from Chaudhary Charan Singh International Airport. Walking distance to Transport Nagar metro station which provides easy access to the major city center. North India’s largest shopping mall are approximately 10 minutes’ drive from the hotel.
O have stayed at this hotel for over 135 Nights, it was one of the best experiences in lucknow since it opened 2 years ago as an IHG Diamond member they have stopped offering amenities under new manager Mr Gautam, upgrades are denied even if there is availability. Rooms are not serviced. No water was left in my room for 2 straight days. Cleanliness of the bathroom offered to me in the standard room as also pathetic with used hotel slippers lying under the bed. It’s like the hotel has decided that It will not greet you as a Diamond member not offer any perks available and make you feel like you have made a mistake by booking the room here. Is the same staff that was kind and helpful just a few months ago and has now turned hostile. Urge the IHG management to take serious corrective steps or I will be forces to escalate the issue on social media platforms and take my business elsewhere.
Posted byCorporate
on4 May 2025
Hi Arjun,
Thank you for staying at our Holiday Inn Lucknow Airport. We appreciate your loyalty as an IHG One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
We strive to champion your travels while offering exceptional service, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that steps will be taken to address the concerns you mentioned.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Holiday Inn Warwick Farm is a four star hotel equipped with a bar, bistro, grill & state-of-the-art event centre. With 146 rooms ranging from superior to executive suites, it's perfect for every business & leisure traveller.
From the moment you arrive at the Holiday Inn Warwick Farm you’ll be inspired by the diversity and flexibility of their facilities. Enjoy every major sport & main event in Australia, Europe & US at your doorstep in our bistro, bar & grill. Wake up to the perfect modern breakfast buffet or take a dip in our outdoor pool.
Host your meeting in style in our state of the art event centre, completely customizable for 30 - 1000 guests. Whether it's a corporate, special event or a wedding, speak to our friendly events team to transform our glamorous venue into the event of your dreams!
Located at 355 Hume Highway Warwick Farm is within easy access to a number of commercial precincts and business parks such as Liverpool, Parramatta, Bankstown and Campbelltown and ideally positioned to meet the needs of the commercial and leisure based industries of Greater Western Sydney.
Firstly, there was a price discrepancy between the amount on my online Booking Confirmation and the amount that was charged to my credit card. When I pointed this out to the person at reception, he first said there was a 2% credit card charge when paying online, that could be avoided if I paid the hotel directly. When I told him the discrepancy was greater than 2% another man, I assume to be his manager, looked at my account and mumbled something about a discount and it taking several days for the bank to process charges. I asked what the discrepancy was for but did not receive a response. It is now 11 days since I checked out and I have not received a refund or an explanation of what the discrepancy was for. When we finally got to our room the television wasn't working. We contacted reception and the guy from reception came up to check that the TV wasn't working. He told us that he would go and check to see if there was another room available. He phoned back to advise there was a room on level 2. We waited another half an hour before he finally came up and took us to the room on level 2. Not happy, and after a long association with IHG, it's unlikely we'll go back
Posted byCorporate
on4 May 2025
Hi Alan,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn Warwick Farm.
We continue to champion enjoyable travel for all, and I am sorry to learn about what happened. I have notified our hotel management about your sentiments, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
I arrived early for check in, and the employee there with no name tag told me I couldn't check in. That's fine, but the way he behaved about it is what made me skeptical of the front desk crew, because I then asked if I could at least put my card down to authorize prior to check in. He told me he couldn't do that because the room isn't ready, which isn't true because I work for IHG and you can most definitely do that. I do it all the time at the property I work for. I eventually just said, "ok" and walked away. The next gentleman who checked me in also had no name tag. He wasn't exceptional either because I sent my daughter back down to grab utensils and she had to type in what she needed on her phone. Neither of these people stayed at the front desk either. It took about 5 minutes for the first guy to notice I was even there. Very unprofessional in my opinion. I can say, though, that the ladies in the morning (front desk and breakfast staff) were incredibly friendly. I didn't catch their names, unfortunately. Overall, the room was clean, so I can't complain about that. It was easy to find, plentiful parking, and close to the freeway. Would I stay here again? Only if I absolutely had to, but it wouldn't be my first pick.
Posted byCorporate
on4 May 2025
Hi AshleyS,
Thank you for staying at our Holiday Inn Express and Suites Elk Grove West Interstate-5. We appreciate your loyalty as an IHG One Rewards Gold Elite member and an employee with IHG Hotels & Resorts.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted. For additional assistance, kindly reach out to your owning manager.
On a positive note, I am glad you chose our hotel and appreciate our efforts to provide a clean space during your stay.
We hope you'll consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service