Got locked in the bathroom for 30 mins due to the faulty door lock
来自CAappletree从SF, CA
The door lock at the bathroom door is faulty and got locked in the bathroom for 30 mins or so. called the staff to call someone, the someone came and tried to use the screw driver looking thingy to unlock it, but the lock on the sliding door was stuck at 45 degrees and wont' turn further to unlock the door. had to reached out to facility people to get me out. total about 30 mins. turned out the door is slightly fell down or something according to the facility person. Anyway, 30 mins wait inside of the bathroom because of this.
I think the hotel needs remodeling badly. no usb chargers, only provided 1 single universal adapter in the room. needed to go ask for more (and you need to sign the document that you checked out more of those adapters). I think usb charging is pretty basic in hotels, surprised they dont' have a single one.
also they have room to improve their check in processes. took me like 30 mins to get my room key. and there's no line!! oh well, so so overall experience at the hotel. kinda disappointing.
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced with the bathroom door lock and the delay in resolving the issue. I appreciate your patience while our team worked to assist you.
Your feedback regarding the lack of USB chargers in the room is invaluable. We understand that modern conveniences are essential for our guests, and we are currently installing them.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
I am very pleased with my entire experience at the Crowne Plaza, Ezhou.
The check-in process was fast, informative, and methodical. I was taken care of by Jenny. She went above and beyond to make sure my stay would be pleasurable.
My room was spacious, modern, and QUIET. I was pleased to see the fresh fruit waiting for me alongside a welcome letter, very nice touch.
I had dinner at the Chinese restaurant on the 2nd floor. The scallops were excellent. Yetta is an excellent server. She is good at recommending dishes she thinks you will like. She is very attentive and makes sure you do not have to wait for anything.
An overall excellent stay. The Crowne Plaza, Ezhou, in the Airport Economic Zone is the perfect hotel for business trips and tourists that want a great value.
Thank you so much for taking the time to share your wonderful experience at Crowne Plaza Ezhou! We're thrilled to hear that you had an excellent stay.
We're delighted that Jenny made your check - in process fast, informative, and methodical. Her dedication to ensuring your comfort is exactly what we strive for. We'll be sure to recognize her for a job well done.
We're glad you enjoyed the spacious, modern, and quiet room, along with the fresh fruit and welcome letter. These little touches are our way of making you feel at home.
It's great to know that the scallops at our Chinese restaurant your liking, and that Yetta provided such attentive service. We'll pass on your kind words to her. She takes great pride in recommending delicious dishes and ensuring a seamless dining experience.
Your feedback means a lot to us. We're honored that you consider Crowne Plaza Ezhou a perfect choice for business trips and tourists seeking great value. We look forward to welcoming you back on your next visit!
The is overall very comfortable and convenient . The staff of hotel is very helpful. Room is very suitable and comfortable.Room size is good . Breakfast quality is good . Location also good to move anywhere .
Dear guest, thank you so much for your wonderful review! We are delighted to hear that you had a pleasant stay with us. From the hotel, you can easily explore one of Shanghai’s bustling commercial districts, the Jing’an Temple Commercial Area, on foot. This location allows you to fully enjoy both tranquility and prosperity. Our team members always adhere to the service tenet of serving guests wholeheartedly, and carefully prepare a rich and delicious breakfast. The guest room is equipped with your choice of pillows, walk - in shower, and functional work spaces, providing you with a pleasant shower and comfortable sleep. We look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team
The hotel location is great to explore Suzhou gardens and places of interest. The subway lines 5 and 6 is just 100 meters away from the Hotel Entrance . There are also great eating places next to the hotel at the Suzhou Olympic centre . Overall , an awesome experience
Dear Guest, Thank you very much for your kind review. We’re thrilled to hear our prime location could make your stay a truly impeccable one! Hope to host you again soon!
Dear Guest, Thank you for your feedback. We sincerely apologize for the service shortcomings and inconvenience caused. We’ll reinforce staff training, and enhance breakfast offerings to ensure a better experience. Your insights are invaluable as we strive to improve. Hope to welcome you back to see our progress.
All hotel staff are helpful and warm greetings, check everything spot while you’re staying in the hotel.
One of their staff with highest passion to serve every guest could have the privilege service if you’re intercontinental ambassador or platinum elite member. But don’t get you wrong, he treat everyone and make you feel like at home.
The staff at lobby coffee bar may can have more staff support if they have multiple orders, and if only one member to serve, it may wait for a long queue.
Greeting from voco Chiayi, the very first voco hotel in Taiwan! Thank you very much for staying with us, and we appreciate your positive comments in regards of your current experience with us. It is very encouraging and heartwarming to read your kind words on our team members and the service they provide. As part of the IHG hotel group, we strive to provide the quality service that IHG is known for and be reliably different at the same time.
Thank you for the comments in regards of the manning at Lobby Cafe. We will definitely look into the issue and aim for proper improvement to elevate our guests' overall experience.
We look forward to hosting you again soon. Yours truly, voco Chiayi
Greeting from voco Chiayi, the very first voco address in Taiwan.
Thank you for the feedback from your current stay at voco Chiayi. We appreciate your business and it has been an honor to host you.
We are grateful toward your kind words and thrilled to share your encouragement with Mr. Chen, whom thrives to provide the service that is reliably different.
We look forward to welcoming you back soon. Yours truly, voco Chiayi
Very convenient location. The hotel is 5 mins away from subway station. There are many shops and food around the area. Excellent service from front desk staff. Calvin Wong is very friendly and helpful in assisting all the needs which make my stay very pleasent.
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our convenient location and found the nearby shops and dining options appealing. It's also heartwarming to know that Calvin made such a positive impact on your stay with his friendly and helpful service. We look forward to welcoming you back for another memorable stay in the future!
A truly luxury hotel located in a quieter area of the city - state calling distance to the convention centre and the pier. Wonderful team, amazingly clean Rooms., superb food and beverage and overall an exceptional stay.
Thank you for taking the time to tell us about your experience at InterContinental KAOHSIUNG.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly.
Sincerely, Joseph Liu Assistant Front Office Manager