As an IHG Gold Elite member I've had the chance to stay at a number of properties around the world. The Taichung Park location was well located, maintained and a good value. The included breakfast was basic, but appealing. There were several issues 1) as a Gold Elite member I had requested an upgrade to a larger room, but this was not met, 2) the design of the room was odd in that the bathroom area is bordered by a large opaque glass panel. The entire room will become bright if someone goes to the bathroom at night as the light shines easily through the glass. It sounds odd I know, but is a bit jarring when it occurs. 3) they apparently have removed any in-room amenities recently. Only water and coffee/tea are available now. 4) I was not recognized and thanked for my Gold Elite loyalty as I have experienced at other locations. 5) While they have a gym, it is beyond basic with just a few pieces of equipment.
Dear Valued Guest, Thank you for choosing to stay at Holiday Inn Express Taichung Park. We sincerely apologize that your request for a complimentary room upgrade was not met. While we always strive to accommodate such requests based on availability, we understand your disappointment and will continue to work on better fulfilling our members' preferences in the future. Regarding room amenity, due to new environmental protection policies , we will no longer provide disposable toiletries in our guest rooms (such as toothbrush,toothpaste,comb,shower cap,shaving kit,etc.) Lastly, we’ve noted down and informed relevant department and will strive to make improvements accordingly.Thank you once again for your honest comment. We hope to have the opportunity to better serve you on your next visit.