We are sincerely grateful for your kind words and positive feedback. It's a delight to know that Staff Ivy and Restaurant Staff Jessie made your family's experience a memorable one. Their dedication to providing excellent service is exactly what we strive for here at [Hotel Name].
We take great pride in our prime location and the quality of service we offer. Your recognition of these aspects is a huge encouragement to our entire team. We understand that a comfortable and enjoyable stay is of utmost importance, and we are committed to continuously enhancing every guest's experience.
Whether it's the warm welcome upon arrival, the attentive service during your stay, or the delicious dining options, we aim to exceed expectations. We look forward to having the opportunity to welcome you and your family back in the future. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
We have stayed in this hotel multiple times over 2 decades. The staff and service quality has reduced tremendously. The chef making so called Indian food during breakfast at the Bistro, defines 'SAMBHAR" as sweet and sour and was actually sweet. Please do a google search, it is never sweet, it is always hot and sour. Same thing for "CHOLLE BHATURE" - the chole is never sweet outside your restaurant. Your hotel next to Chung King Mansion with multitude of Indian Food Options - order both these dishes from a few vendors, and learn. The house keeping staff actually argued when asked to clean the room better - amazing, never heard this happening at other IHG hotels.
Thank you for your continued loyalty over the years and for taking the time to provide us with your feedback. I apologize for the decline in service quality you have observed during your recent visits. Your comments regarding the Indian cuisine served during breakfast are duly noted, and we will certainly review and refine our offerings to better align with authentic flavors. Additionally, I am sorry to hear about the unsatisfactory interaction with our housekeeping staff. This is not reflective of the high standards we strive to uphold, and I will address this matter with our team to ensure such incidents are avoided in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services to meet and exceed your expectations. We hope to have the chance to welcome you back for a more positive experience.
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
We have stayed in this hotel multiple times over 2 decades. The staff and service quality has reduced tremendously.
The chef making so called Indian food during breakfast at the Bistro, defines 'SAMBHAR" as sweet and sour and was actually sweet. Please do a google search, it is never sweet, it is always hot and sour. Same thing for "CHOLLE BHATURE" - the chole is never sweet outside your restaurant. Your hotel next to Chung King Mansion with multitude of Indian Food Options - order both these dishes from a few vendors, and learn.
The house keeping staff actually argued when asked to clean the room better - amazing, never heard this happening at other IHG hotels.
We deeply appreciate your longstanding patronage and the time you've taken to share your recent experiences at our hotel. I extend my sincere apologies for any lapses in service quality that you encountered, which do not meet the standards we aim to uphold.
Your feedback regarding the authenticity of our Indian cuisine during breakfast is invaluable, and we will promptly address this with our culinary team to ensure a more accurate representation of these dishes. Furthermore, I am truly sorry to learn about the unsatisfactory interaction you had with our housekeeping staff. Rest assured, I will personally investigate this matter and take necessary steps to prevent such incidents from recurring.
Your feedback is vital in helping us improve, and we are committed to delivering the exceptional service and experiences that you have come to expect from us over the years. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
It was a wonderful stay for myself and my companions! Great location! Thanks to the professional house keeping team and front desk team, especially Bandit! Excellent & will deifnitely stay again & recommend to other friends!
Thank you for taking the time to share your experience of your recent stay with us.
We appreciate to hear that you truly enjoyed our guest room and your experience has been positive. We are looking forward to welcoming you back again if you need any assistance, please do not hesitate to contact me.
I had my birthday celebration with my kid at the hotel. We had lunch at the Hillside and the staff was friendly and helpfully. Throughout the stay, Hina, the GRO was providing great support. She helped me solve the problem and responded promptly. I do appreciate the housekeeping team helped clean the room as quick as they can when they knew we have arrived. However, the dirt and mould on the carpet were quite disgusting to us. I think it is quite unacceptable for paying for the room with mould everywhere.
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We are very sorry for the unpleasant stay experience you had. The hotel attaches great importance to hygiene and safety issues. The guests' stay experience and the hygiene environment are the top priorities of the hotel. The hotel will definitely step up supervision and management of the hygiene environment to prevent such incidents from happening again.We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
I will definitely stay at this hotel again in the future.
The hotel has a great environment and an excellent location. The breakfast offers a wide variety of choices, and the pastry chef does an excellent job! The check-in and check-out process is fast, and the housekeeping staff are friendly too!
However, the coffee machine is too basic. It often runs out of water or needs to be cleaned. The staff responsible for clearing the dishes are somewhat lazy and do not complete their tasks in a timely manner.
Additionally, the soup in the executive lounge lacks variety. It is almost always pumpkin soup during my stay. It would be great if these aspects could be slightly improved.
Dear guest, thank you for taking time to share your experience after your recent stay with us at InterContinental Hangzhou ICC. Located in the Qianjiang CBD area, hotel enjoys convenient transportation and wonderful views of the Qiantang River. The Fresh All Day Dining restaurant on the fifth floor offers a large variety of breakfast choices and delicious local specialties such as "Pian Er Chuan". Our service team always presents a passionate and professional attitude, actively responding to guest needs, and continuously creating heartwarming and memorable experiences for your stay in Hangzhou. The three areas for improvement mentioned in your feedback have been shared with our relevant departments. We will strengthen facility inspection and maintenance, enhance staff training, and improve the dining quality in the executive lounge for a better guest experience. We sincerely look forward to your next visit in the near future. General Manager Eric Kee
I recently had the pleasure of staying at IHG Zhuhai, and it was a fantastic experience from start to finish. The staff was exceptionally warm and attentive, ensuring a smooth and welcoming stay.
The rooms were spacious, beautifully designed, and impeccably clean, offering a perfect blend of comfort and modern convenience. The bed was incredibly comfortable, making for a restful night’s sleep. Housekeeping did a wonderful job maintaining a high standard of cleanliness throughout my stay.
One of the highlights was the dining experience. The on-site restaurants offered a great variety of delicious dishes, with excellent quality and presentation. The breakfast buffet had plenty of choices, catering to different tastes and preferences.
The hotel's location was convenient, allowing easy access to local attractions and shopping areas. The facilities, including the gym and pool, were well-maintained and added to the overall experience.
Overall, IHG Zhuhai exceeded my expectations. With its excellent service, comfortable accommodations, and great dining options, it was a truly enjoyable stay. I would highly recommend it and look forward to visiting again.
Dear guest, Thank you for your stay with us. It's something our staff takes great pride in, so we value your feedback. Our hotel faces the Hong Kong-Zhuhai-Macau Bridge and enjoys a vast blue-sky view that overlooks both Hong Kong and Macau, staying here, it’s easy to connect to each city main attractions. We hope you will visit us again and stay with us during your important moments.