The early flight arrived at the hotel around 9 o'clock, and I thought I would have to wait until noon to check in. However, I was pleasantly surprised when I checked in on the spot and was informed that I had upgraded to an open suite. I received a top note call from Lisa Claire of the Guest Relations Department the day before I checked in, which was very considerate.
Thank you for choosing to stay with us and for sharing your wonderful experience!
We're absolutely delighted to hear about your pleasant surprise upon arrival. At InterContinental Lijiang, we understand that early arrivals after a long flight can be tiring, which is why we're always happy to accommodate our guests as soon as possible when rooms are available.
Your kind words about Lisa Claire from our Guest Relations team are much appreciated - we've shared your compliments with her as such recognition truly motivates our team to continue delivering thoughtful, personalized service. The room upgrade was our pleasure, and we're glad it helped make your stay more comfortable from the very beginning.
It's feedback like yours that inspires us to keep striving for excellence in guest experience. We look forward to welcoming you back for another exceptional stay in the future!
Dear guest, Thank you so much for staying at Holiday Inn Express Shanghai Gubei and taking the time out of your busy schedule to write such a wonderful review and giving us a perfect score. We are delighted that you are so satisfied with the convenient location of our hotel. We strive to provide all our guests with an unforgettable stay experience, and we are thrilled to hear your positive feedback. We look forward to welcoming you back during your next visit. Sincerely, IHG Social Listening Team
尊敬的宾客:您好! 衷心感谢您选择我们世纪城天堂洲际大饭店并分享如此温暖的点评。得知您对服务和地理位置都很满意,我们倍感荣幸,尤其开心 Amy 的服务能为您的旅程增添温馨。您的认可就是我们不断前行的动力,我们会将这份鼓励好好转达给她。无论出差还是旅行,这里永远是您的贴心驿站,期待下次重逢时,继续为您打造宾至如归的舒适体验! Jin Jin 酒店总经理
尊敬的宾客:您好! 衷心感谢您选择我们世纪城天堂洲际大饭店并分享如此温暖的点评。得知您对服务和地理位置都很满意,我们倍感荣幸,尤其开心 Amy 的服务能为您的旅程增添温馨。您的认可就是我们不断前行的动力,我们会将这份鼓励好好转达给她。无论出差还是旅行,这里永远是您的贴心驿站,期待下次重逢时,继续为您打造宾至如归的舒适体验! Jin Jin 酒店总经理
My recent stay here truly embodied what hospitality means!
I flew in from Guangzhou in the early morning and arrived at the hotel well before check-in time. Spotting my IHG membership, the staff seated me in the lobby bar. To my delight, the room was ready before noon. The front desk made my early arrival a breeze.
The hotel's noodle bar was a highlight. Their Sichuan noodles were perfectly spicy and super tasty. The bowl was literally bigger than my face! There were also great offerings during happy hour. I expected basic snacks, but the hotel offered real dishes. I loved how the staff kept refilling the dumpling baskets before they emptied.
What really stood out was how they followed up. Annie called me a few hours after I checked out to ask if everything was okay. I could truly sense the hotel's earnest emphasis on customers' experiences.
The rooms were quiet and well-cleaned, even those facing the exhibition center. I will definitely stay here again if I go to Chengdu again. This place sets a high bar for other Holiday Inns.
Dear Guest, Thank you for taking the time to share your exceptional experience at our hotel. We are absolutely thrilled to hear that your stay "embodied what hospitality means"—this is the highest praise for our team, and we are deeply grateful. We understand how tiring early morning travel can be, so we’re delighted our front desk team, recognizing your IHG membership, ensured a seamless early arrival experience for you. Providing thoughtful touches like readying your room before noon and welcoming you to the lobby bar is what we strive for, and we’re glad it made a positive start to your stay. Our noodle bar is a labor of love, and we’re overjoyed our Sichuan noodles—with their perfect spice and "bigger than your face" bowls—left a lasting impression! Your mention of our happy hour exceeding expectations means a lot; our team takes pride in offering more than just snacks, and we’re thrilled you enjoyed the real dishes, Annie’s follow-up call is a reflection of our commitment to ensuring every detail matters. We’re so glad her gesture made you feel truly cared for—this level of attentiveness is at the heart of our guest experience, and we’ll be sure to share your kind words with her and the entire team. We’re also pleased to hear our quiet, well-cleaned rooms, even those facing the exhibition center, provided a restful stay. Your recognition that we set a high bar for Holiday Inns is both an honor and a motivator to keep raising the standard. As an IHG member, you’re family to us, and we’re grateful for your loyalty. Whether your travels bring you back to Chengdu for business or leisure, we’ll be here to welcome you with the same warmth and care. Cathryn Shi Hotel Manager
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
-Very crowded hotel -Quite some irrelevant ppl sitting in the lobby and no place to wait while c/i or c/o -Staff at Member Desk not qualified and take ages to do her job. Not noticing next customer wait there over 20 mins -End up by another lady helps to take care of me. Yet up till now I did not get my bill mailed to the add I write there
I am deeply sorry to hear about your recent experience at our hotel. Your feedback is invaluable to us, and I apologize for the inconvenience caused by the overcrowded lobby and the delays you faced during check-in and check-out.
It is disheartening to learn about the lack of efficiency at our Member Desk and the extended wait times you endured. Rest assured that I will address these issues with our team to prevent such occurrences in the future.
I appreciate your patience and understanding as we work to improve our services. Please know that your bill will be promptly mailed to the address provided. Your satisfaction is our priority, and I hope we can restore your faith in us during your future visits.
Thank you for highlighting our convenient location. We value your continued support and hope to have the opportunity to make amends and exceed your expectations on your next stay.
Dear guest, Thank you very much for sharing your excellent experience in Crowne Plaza Yichang. We make effort to offer the quality and comfortable service. We have confidence to guarantee guests have the most comfortable stay. Sincerely, we look forward to meeting you.
Dear Guest, Thank you for choosing to stay with Crowne Plaza Chengdu West. Making our guests feel the "True Hospitality" and providing comfortable and convenient experiences have always been our priority. We appreciate your comment and look forward to your next stay with us. Have a good day!
尊敬的宾客您好,感谢您选择入住我们酒店并对我们的服务和设施给予如此详细的好评。很高兴我们优越的地理位置和海景视野为您的珠海之旅增添了美好体验。感谢您对前台William的服务认可,团队成员们以亲切的问候、细致入微的关怀以及令人愉悦的微笑服务履行着“真正的待客之道”。夜幕中远眺港珠澳大桥及澳门风光,绚丽的鸡尾酒带给你夜色缱绻。我们期待着再次迎接您的到来,继续为您提供优质的服务和难忘的住宿体验。—— 总经理 Jimmy Wang
亲爱的客人您好,感谢您入住西安古城西智选假日酒店。读到您的反馈,我们深感惭愧,对给您造成如此不佳的入住体验,致以万分歉意。酒店自2019年开业,岁月流逝,尽管我们持续做保养维护,可仍没能避免出现让您困扰的情况。对于前台小姐姐的服务问题,我们已详细记录。后续将全面加强客服培训,着重提升服务意识与沟通技巧。同时,针对房间设施的问题,我们会即刻安排专业人员进行全面维修和深度保养,力求让每一处设施都能恢复良好状态。此外,还会强化清洁团队的培训,严格规范清洁流程与标准,杜绝卫生死角。值得欣慰的是,为您办理入住并讲解路线的男生,展现了我们酒店应有的专业与热情,我们会将这样的优质服务不断发扬。希望未来能以全新姿态迎接您,弥补此次的遗憾,为您打造超乎想象的舒适入住体验。祝您生活愉快!西安古城西智选假日酒店总经理 Steven Lau